How to Facilitate Root Cause Analysis

How to Facilitate KPIs or Root Cause Analysis — an Ishikawa Diagram

You can facilitate KPI (Key Performance Indicators) during meetings by using root cause analysis. Also referred to as Ishikawa or “fishbone” diagrams, the method generates a visual mind map listing possible causes. Named after Professor Kaoru Ishakawa (University of Tokyo), he developed the root cause analysis method in 1945 to resolve steel production problems. Also known as “Fishbone”…

Fist of Five for Contextual Questions

Use the Fist of Five to Test for Consensus on Contextual Issues

The Fist of Five approach combines the speed of thumbs up/ down and displays the degrees of agreement that can support more complicated decision spectrums. Using this tool, people vote using their hands and display fingers to represent their degree of support. Fist of Five Method When groups come to consensus on issues, it means that everyone in the group can…

Five Meeting Problems and What You Should Do About Them

Common Meeting Problems and What You Should Do About Them

Ever develop that sense of deja vu about not getting anywhere during a meeting? Meeting problems are indicative of resistance that is generated during a meeting. Resistance can be prevented and mitigated with professional behavior. Here’s what to do about five common meeting problems. 1.  Meeting Problems — Lack of clear purpose All too frequently, meetings are…

Cut Waste Out of Meetings You Attend and Encourage More Collaborative Work

“The distribution of collaborative work is often extremely lopsided . . .”

Success in complex organizations depends increasingly on collaborative work. No one person has all the answers.Yet collaboration and teamwork are not heavily promoted. “ . . . In most cases, 20% to 35% of value-added collaborations (collaborative work) come from only 3% to 5% of employees.” So goes an article in Harvard Business Review’s (HBR)…