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To improve or enhance your personal capacities and to help you understand what skills to seek in others that support effective change, we have isolated seven top skills for managing change.

Change Management

Change Management

These skills are those most frequently identified by employers according to Syracuse University public-affairs professor Bill Coplin, author of “10 Things Employers Want You To Learn In College.” With our focus on change and business process improvement, we have modified them and listed them in order of priority as they apply to facilitating and managing change:

1. Integrity

“Do what you say you are going to do.” Without integrity and work ethic, all the other skills could be dangerous. Coplin includes self-motivation and time management.

2. Communications

Because the greatest and most innovative ideas are impotent if they are not adequately explained to others. Coplin separates verbal or oral communications from written and also emphasizes editing and proofing one’s work.

3. Team Work

Because change never occurs in a vacuum and effective change relies on distributed ownership. Stakeholders need to embrace the change or it will fail. Coplin mentions one-on-one, relationship building, and influencing people through leadership.

4. Infomediary

Because effectively receiving, archiving, and distributing information that each stakeholder needs to plan, operate, and control and the change effort to their level of satisfaction. Colin refers to gathering information and keeping it organized.

5. Measurement

“If you can’t measure it, you can’t manage it” so become adept with quantitative tools, statistics, graphs, and spreadsheets. Know how to objectively measure why something is important.

6. Questioning

Few skills are harder to teach and yet as important as knowing the right question to ask. Subject matter experts abound in most organizations, they need to be stimulated by the right question in the proper context, and they can deliver.

7. Problem Solving

While Coplin emphasizes identifying problems, developing possible solutions, and launching solutions, we would add the importance of properly analyzing the problems as well. Do not leap from identification to solution without a thorough understanding of the implications of the problem.


Don’t ruin your career or reputation with bad meetings. Register for a class or forward this to someone who should. Taught by world-class instructors, MG RUSH  professional facilitation curriculum focuses on practice. Each student thoroughly practices and rehearses tools, methods, and approaches throughout the week. While some call this immersion, we call it the road to building impactful facilitation skills.

Our courses also provide an excellent way to earn up to 40 SEUs from the Scrum Alliance, 40 PDUs from PMI, and 40 CDUs from IIBA, as well as 3.2 CEUs for other professions. (See individual class descriptions for details.)

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Facilitation Expert

Terrence Metz, CSM, PSPO, CSPF, is the Managing Director of MG RUSH Facilitation Training and Coaching, the acknowledged leader in structured facilitation training. His FAST Facilitation Best Practices blog features over 300 articles on facilitation skills and tools aimed at helping others lead faster, more productive meetings and workshops that yield higher quality decisions. His clients include Agilists, Scrum teams, program and project managers, senior officers, and the business analyst community among numerous private and public companies and global corporations. As an undergraduate of Northwestern University (Evanston, IL) and MBA graduate from NWU’s Kellogg School of Management, his professional experience has focused on process improvement and product development. He continually aspires to make it easier for others to succeed.

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