The discipline of structured facilitation differs from what we respectfully refer to as “Kum Ba Yah” or “warm and fuzzy” facilitation that frequently begins by co-creating ground rules.
Most corporate environments simply do not afford enough time to follow the slow but sure path of building trust and camaraderie among participants. The holarchy provides a good reason why structured facilitation accelerates faster.
Typical meetings involve report-outs and updates such as staff meetings (typically, loosely structured). Structured facilitation supports workshops and non-staff meetings that occurs when report-outs and updates are complete. Frequently structured facilitation supports a specific scope of work we refer to as a “project.” The difference between a project and the program it supports is the same difference one finds between a process and an activity. Both an activity and a project have a discrete starting and stopping time. Programs and processes however, are typically ongoing or sustaining. We could calculate how much time you invest per year with the activity of “paying bills”. Yet, the process of “accounts payable” never stops.
Why is this important? When active listening fails to reconcile different view points, structured facilitation through a disciplined facilitator takes the team back to the project objectives or the reason for the meeting in the first place. Next we can view the program goals to improve consensual understanding as to why the project was approved. Finally we can appeal to the business unit and/ or enterprise objectives to see which argument best supports or aligns with our primary objectives, mission, and vision.
Appealing to Objectives
Appealing to the objectives to reconcile arguments underlies structured facilitation that is missing from many Kum Bah Yah settings. Notice for example, to stimulate peace in the Middle East, the structured facilitation approach suggests reconciling arguments first with active listening and then by appealing to the objectives in the holarchy, shown in the diagram below. However, when there are no SHARED purpose, scope, and objectives, there is no ultimate appeal for resolving arguments.
In corporate environments, all arguments are best answered by which position most strongly supports the corporate objectives. With Kum Bah Yah, the objectives may be competing. Therefore we rely on a different tool set, then pure decision-making science. Both structured facilitation and unstructured facilitation have their time and place, but do not confuse one for the other. No corporate cultures can invest two or three hours to build ground rules at the start of meetings and workshops. We do need clear line of sight however, to the project, program, business unit, and enterprise objectives that our meeting supports.
Don’t ruin your career or reputation with bad meetings. Register for a class or forward this to someone who should. Taught by world-class instructors, MG RUSH professional facilitation curriculum focuses on practice. Each student thoroughly practices and rehearses tools, methods, and approaches throughout the week. While some call this immersion, we call it the road to building impactful facilitation skills.
Our courses also provide an excellent way to earn up to 40 SEUs from the Scrum Alliance, 40 PDUs from PMI, and 40 CDUs from IIBA, as well as 3.2 CEUs for other professions. (See individual class descriptions for details.)
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- The Primary Skills of Highly Effective, Professional Facilitators (mgrush.com/blog)
- 15 Critical Guidelines that Are Followed by Highly Effective Facilitators (mgrush.com/blog)
- Three Simple yet Precise Questions that Improve Group Clarity and Consensus Building (mgrush.com/blog)