Terrence Metz, CSM, PSPO, CSPF, is the Managing Director of MG RUSH Facilitation Training and Coaching, the acknowledged leader in structured facilitation training. His FAST Facilitation Best Practices blog features over 300 articles on facilitation skills and tools aimed at helping others lead faster, more productive meetings and workshops that yield higher quality decisions. His clients include Agilists, Scrum teams, program and project managers, senior officers, and the business analyst community among numerous private and public companies and global corporations. As an undergraduate of Northwestern University (Evanston, IL) and MBA graduate from NWU’s Kellogg School of Management, his professional experience has focused on process improvement and product development. He continually aspires to make it easier for others to succeed.

Customer Moat Cover

“Customer Moat: Unveiling the Secrets of Business Strategy”

Eddie Sung (Author) has released an easily readable book, Customer Moat: Unveiling the Secrets of Business Strategy, that some might call a primer. Although his discussion does not break new ground (like “Blue Ocean Strategy), he brings life and enjoyable reading to the basics of profit building, illustrating the complex interrelationship of customer voice mixed…

Three Questions for Clarity and Precision

How to Be Precise with Three Transition Questions: Do NOT Ask “How Do You Solve Global Hunger?”

Transition questions are highly effective because you cannot develop a plan, any plan, such as a marketing plan, by asking “What is the marketing plan?” The question is so broad as to be DUMB. It’s not easy for participants to respond to broad questions like “How do you solve global hunger?”  While appropriate, the question’s…

Program Management Illustrated by Mackenzie's Management Process in 3-D

Differences Between Skills of Project and Program Management

Close analysis of the PMBOK® version5 suggests that all skills required for effective project management are also required for program management. The differences between project management and program management reflect the prioritization and relative importance of skills to each role. At a high-level, both project management and program management require: Conceptual skills Design skills Human skills Technical skills However,…

Questions to Ask Preparing for Strategy Execution

4 Phases: Strategy Execution Map, Great Questions to Ask

Discovering and creating a Strategy Execution Map may proceed in four phases: Preparation:  Evidence-based discussion relies on facts, opinions, and perceptions gathered during a workshop from key stakeholders. See the questions below to guide your agenda and construct for your Strategy Execution Map. Education:  This phase will describe the process end-to-end to establish a common vocabulary…

Three Valid Meeting Types

3 Review Meetings: Operational, Strategy, and Strategy Renewal

  Deliverables should drive meetings, even review meetings. Face-to-face time is too expensive to hold unstructured discussions and hope some of it sticks. Hence, here find three strong reasons for conducting review meetings,  Additionally, find comments on the different types of deliverables, frequency, and structure for each.  3 Review Meetings Operational Review  Strategy Review Strategy…

Group Decision Making Quality

Influences through Styles of Group Decision Making

We have applied modern research about decision quality with material found in Vroom and Yetton’s robust volume, “Leadership and Decision-Making”. Here they identify eight styles of group decision-making. Modern research has well proven that groups typically make higher quality decisions than the smartest person in the group (ie, individuals).  Therefore, it is relatively easy to…