Every minute somewhere, someone refers to Deming’s term SMART (i.e., Specific, Measurable, Achievable, Relevant, Time-Based).

Lesser known, however frequently copied, you will find his philosophy of continuous improvement. Therefore, true to his words, enjoy the phrasing of Deming’s 14 points of continuous improvement. You will discover an excellent discussion of them in Chapter 2 of Out of the Crisis, by W. Edwards Deming, MIT Press, 2000; originally published in 1982.

A few are counter-intuitive but you decide. Consequently, take what you like and leave the rest.

First-half

Deming’s 14 Points — Continuous Improvement Pays for Itself

1. Provide for the long-range needs of the company; don’t focus on short-term profitability. The goal is to grow the business and add value.
2. The world constantly changes, and managers need to adopt their way of thinking. Delays, mistakes, defective workmanship, and poor service are never acceptable.
3. Quit depending on inspections to find defects, and build quality into products and processes as they are built. Use statistical process control to minimize biases.
4. Do not choose suppliers on the basis of pricing (e.g., low bids) alone. Minimize total cost by establishing long-term relationships with suppliers that are based on loyalty and trust.
5. Work continually to improve customer delivery and service. Improvement is not a one-time effort; every activity in the process must be continually improved to reduce waste and improve quality.
6. Institute training because managers should know about modern leadership and be able to train workers to become future leaders. Managers also need training to understand the processes of production, delivery, and customer satisfaction.
7. Institute leadership. Managers ought to help people do a better job and remove barriers that keep them from doing their job with pride. The greatest waste in America is failure to use the abilities of people.

Second-half

1. Drive out fear. People need to feel secure in order to do their job well. There should never be a conflict between doing what is best for the company and meeting the expectations of their immediate job.
2. Break down barriers between departments. Create cross-functional teams so everyone can understand the others’ perspectives. Do not undermine team cooperation by rewarding individual performance.
3. Stop using slogans, exhortations, and targets. It is the process, not the workers, that creates defects and lowers productivity. Exhortations don’t change the system; that is management’s responsibility.
4. Eliminate numerical quotas for workers and numerical goals for people in management. Also, eliminate arbitrary deadlines for development teams that are managed by fear. Embrace facilitative leadership.
5. Eliminate barriers that rob people of their pride in workmanship. Stop treating hourly workers like a commodity. Eliminate annual performance ratings for salaried workers.
6. Encourage education and self-improvement for everyone. An educated workforce and management will propel profits in the future.
7. Take action to accomplish the transformation. A top management team must lead the effort with action, not simply ‘support’ it.

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Don’t ruin your career by hosting bad meetings. Sign up for a workshop or send this to someone who should. MGRUSH workshops focus on meeting design and practice. Each person practices tools, methods, and activities every day during the week. Therefore, while some call this immersion, we call it the road to building high-value facilitation skills.

Our workshops also provide a superb way to earn up to 40 SEUs from the Scrum Alliance, 40 CDUs from IIBA, 40 Continuous Learning Points (CLPs) based on Federal Acquisition Certification Continuous Professional Learning Requirements using Training and Education activities, 40 Professional Development Units (PDUs) from SAVE International, as well as 4.0 CEUs for other professions. (See workshop and Reference Manual descriptions for details.)

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Facilitation Expert

Terrence Metz, MBA, CSM, CSPF, PSP01, HTTO1, is the Managing Director of MG RUSH Facilitation Leadership, Training, and Meeting Design, an acknowledged leader in structured facilitation training, and author of “Meetings That Get Results – A Facilitator’s Guide to Building Better Meetings.” His FAST Facilitation Best Practices blog features nearly 300 articles on facilitation skills and tools aimed at helping others lead meetings that produce clear and actionable results. His clients include Agilists, Scrum teams, program and project managers, senior officers, and the business analyst community among numerous private and public companies and global corporations. As an undergraduate of Northwestern University (Evanston, IL) and an MBA graduate from NWU’s Kellogg School of Management, his professional experience has focused on process improvement and product development. He continually aspires to make it easier for others to succeed.