{"id":8431,"date":"2019-01-08T00:05:19","date_gmt":"2019-01-08T05:05:19","guid":{"rendered":"http:\/\/mgrush.com\/blog\/?p=8431"},"modified":"2026-04-21T13:10:57","modified_gmt":"2026-04-21T17:10:57","slug":"facilitate-multiple-generations","status":"publish","type":"post","link":"https:\/\/mgrush.com\/blog\/facilitate-multiple-generations\/","title":{"rendered":"How to Facilitate Multiple Generations \u2014 All the Time"},"content":{"rendered":"<h2>Staying relevant and compelling when you facilitate multiple generations presents significant challenges.<\/h2>\n<p><span style=\"font-size: 14pt;\">Problems develop when meetings include different mindsets, communication styles, and personal preferences. Scheduling, work patterns, and technology intensify friction. Teams are ever-changing and often cross time zones and cultural boundaries. A servile attitude provides you with the simple secret when you facilitate multiple generations &#8212; all types of people &#8212; because one trait, common to all, is that people would rather be asked than be told.<\/span><\/p>\n<h3>Traditional stereotyping needs to be avoided, but frequently suggests that . . .<\/h3>\n<ul>\n<li><span style=\"font-size: 14pt;\">Baby Boomers (born between 1946 and 1964) remain competitive,<\/span><\/li>\n<li><span style=\"font-size: 14pt;\">GenXers (born between1965 and 1977) exhibit skepticism, and<\/span><\/li>\n<li><span style=\"font-size: 14pt;\">Gen Yers (<em>aka<\/em> \u2018millennials\u2019, born since 1978) like technology<\/span><\/li>\n<\/ul>\n<h3>Whether you prefer Meyers-Briggs (MBTI), DISC, eColors, or others, most agree that not everyone thinks alike.* Dare to compare:<\/h3>\n<ul>\n<li><span style=\"font-size: 14pt;\">Some focus on differences while others focus on similarities.<\/span><\/li>\n<li><span style=\"font-size: 14pt;\">Some follow logic while others are guided intuitively.<\/span><\/li>\n<li><span style=\"font-size: 14pt;\">A portion looks at the risks while others focus on the benefits.<\/span><\/li>\n<li><span style=\"font-size: 14pt;\">Some require structure while others prefer independence.<\/span><\/li>\n<li><span style=\"font-size: 14pt;\">Some are influenced by language and others by graphics and visual displays.<\/span><\/li>\n<\/ul>\n<h3>(Sensible Humor . . .)<\/h3>\n<div id=\"attachment_8437\" style=\"width: 460px\" class=\"wp-caption alignright\"><img wpfc-lazyload-disable=\"true\" loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-8437\" class=\"wp-image-8437 size-full\" src=\"https:\/\/mgrush.com\/blog\/wp-content\/uploads\/2019\/01\/Screen-Shot-2019-01-05-at-6.02.47-PM-e1546906264406.png\" alt=\"To Facilitate multiple Generations, Let It Be\" width=\"450\" height=\"331\" \/><p id=\"caption-attachment-8437\" class=\"wp-caption-text\"><strong><span style=\"font-size: 14pt;\">To Facilitate Multiple Generations, Let It Be<\/span><\/strong><\/p><\/div>\n<p><span style=\"font-size: 14pt;\">By the way, our favorite (only half-seriously) personality typing remains the Beatles\u2019 \u201cLet It Be\u201d album. After all, why else would they be arranged in the clockwise order shown?<\/span><\/p>\n<h3>While servility will help you facilitate during a meeting, embracing the following preparatory considerations will help solidify your chances of meeting success:<\/h3>\n<ul>\n<li><span style=\"font-size: 14pt;\">Anticipate a variety of <a href=\"https:\/\/mgrush.com\/blog\/problems-in-meetings\/\" target=\"_blank\" rel=\"noopener noreferrer\">personality types<\/a> and learning styles<\/span><\/li>\n<li><span style=\"font-size: 14pt;\">Be careful not to stereotype based on appearances and comments<\/span><\/li>\n<li><span style=\"font-size: 14pt;\">Don\u2019t overgeneralize groups based on individual character traits<\/span><\/li>\n<li><span style=\"font-size: 14pt;\">Prepare as if every <a href=\"https:\/\/mgrush.com\/blog\/stakeholder-analysis\/\" target=\"_blank\" rel=\"noopener noreferrer\">stakeholder<\/a> plans to attend your meeting<\/span><\/li>\n<\/ul>\n<h3>As professional facilitators, consider the following suggestions that will improve your ability to facilitate multiple generations, and all types of people, all of the time.<\/h3>\n<ul>\n<li><span style=\"font-size: 14pt;\">Appeal to the \u201cZen\u201d of the experience. Use <a href=\"http:\/\/mgrush.com\/alumni-only-1932-2\/#1443388052688-2949dc47-1bdd\" target=\"_blank\" rel=\"noopener noreferrer\">break timers<\/a> with music. Provide and build <a href=\"https:\/\/mgrush.com\/blog\/meeting-graphics\/\" target=\"_blank\" rel=\"noopener noreferrer\">graphical support<\/a> to complement the narrative world. Remember, we facilitate \u2018meaning\u2019, not words. Meaning can be captured with illustrations, icons, and numbers\u2014in addition to words. You can use the <a href=\"https:\/\/mgrush.com\/blog\/creativity-tool\/\" target=\"_blank\" rel=\"noopener noreferrer\">Creativity Tool<\/a> or Coat of Arms anytime you need consensual answers to questions.<\/span><\/li>\n<li><span style=\"font-size: 14pt;\">Be flexible and willing to adjust and accommodate participant constraints such as timing and availability. When a participant runs into an unexpected personal \u201cissue\u201d, let\u2019s do what we can as a group to show support and respect for that person, rather than charging ahead. <a href=\"https:\/\/mgrush.com\/blog\/decision-quality\/\" target=\"_blank\" rel=\"noopener noreferrer\">Decision quality<\/a> demonstrates that a complete answer is better than a quick answer (see Daniel Kahneman).<\/span><\/li>\n<li><span style=\"font-size: 14pt;\">Both remain and stress your content <a href=\" https:\/\/mgrush.com\/blog\/how-to-ensure-neutral-facilitation\/\" target=\"_blank\" rel=\"noopener noreferrer\">neutrality<\/a>. Stop judging (even cheerleading), making comments about content, and avoid using the first person singular, especially the word \u201cI.\u201d<\/span><\/li>\n<li><span style=\"font-size: 14pt;\">Do not let one person or group <a href=\"https:\/\/mgrush.com\/blog\/problems-in-meetings\/\" target=\"_blank\" rel=\"noopener noreferrer\">dominate<\/a> the contributions. Prevent \u201c<a href=\"https:\/\/mgrush.com\/blog\/planning-fallacy\/\" target=\"_blank\" rel=\"noopener noreferrer\">Broken Record<\/a>s\u201d by writing down their contributions. Prevent <a href=\"https:\/\/mgrush.com\/blog\/scope-creep\/\" target=\"_blank\" rel=\"noopener noreferrer\">scope creep<\/a> by asking precise questions. Avoid <a href=\"https:\/\/mgrush.com\/blog\/smart-dumb\/\" target=\"_blank\" rel=\"noopener noreferrer\">DUMB<\/a> questions (Dull, Ubiquitous, Myopic, and Broad).<\/span><\/li>\n<li><span style=\"font-size: 14pt;\">Embrace<a href=\"https:\/\/mgrush.com\/blog\/icebreakers-meeting-sparks\/\" target=\"_blank\" rel=\"noopener noreferrer\"> an icebreaker<\/a> activity to get everyone contributing sooner. Likewise, anticipate and plan for additional <a href=\"https:\/\/mgrush.com\/blog\/team-members\/\" target=\"_blank\" rel=\"noopener noreferrer\">team-building<\/a> activities as appropriate. Make it easier (<em>facilitere<\/em>) for your participants to enjoy and value one another. Similarly, prepare some quick exercises (eg., <em>Man in the Moon<\/em>) that prove \u201c<a href=\"https:\/\/mgrush.com\/blog\/facilitator-training\/\" target=\"_blank\" rel=\"noopener noreferrer\">nobody is smarter than everybody.<\/a>\u201d<\/span><\/li>\n<\/ul>\n<h4>Keep participants focused on \u201cwhat DONE looks like\u201d rather than HOW it gets done.<\/h4>\n<ul>\n<li><span style=\"font-size: 14pt;\"><a href=\"https:\/\/mgrush.com\/blog\/team-building\/\" target=\"_blank\" rel=\"noopener noreferrer\">Nobody wants more meetings<\/a>. Nobody wants longer meetings. And NOBODY wants more, longer meetings.<\/span><\/li>\n<li><span style=\"font-size: 14pt;\">Keep people moving around. Supplement breakouts with ergonomic \u201cstretching\u201d every thirty minutes. Take <a href=\"https:\/\/mgrush.com\/blog\/special-meeting-break\/\" target=\"_blank\" rel=\"noopener noreferrer\">breaks<\/a> every 60 to 75 minutes so that people stay off of their electronic <a href=\" https:\/\/mgrush.com\/blog\/ground-rules\/\" target=\"_blank\" rel=\"noopener noreferrer\">leashes<\/a>, knowing they will have frequent and ample time to reply to their electronic mail and messages, all at once.<\/span><\/li>\n<li><span style=\"font-size: 14pt;\">Send your participants and executives to <a href=\"https:\/\/web.archive.org\/web\/20260106090117\/https:\/\/mgrush.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">facilitation training<\/a> so they develop an understanding and appreciation of the challenges faced by meeting leaders. There are ample resources invested in \u201cDiversity\u201d training but where diversity appreciation becomes needed most may be found in situations that involve groups, teams, and meetings. <a href=\"https:\/\/mgrush.com\/blog\/team-diversity\/\" target=\"_blank\" rel=\"noopener noreferrer\">Diversity<\/a> training encourages the appreciation of individuals but does little to increase heterogenous group performance.<\/span><\/li>\n<li><span style=\"font-size: 14pt;\">Spend some personal time with your participants and get to know them better. Meeting participants respond better to leaders they respect, and respect must be earned. Formally or informally <a href=\"https:\/\/mgrush.com\/blog\/political-risks-in-meetings\/\" target=\"_blank\" rel=\"noopener noreferrer\">interview<\/a> them. Discern their core competencies, concerns, and unique talents, everyone has one you know. (See below from Howard Gardner).<\/span><\/li>\n<\/ul>\n<h4>Stress participant equality regardless of tenure or title.<\/h4>\n<ul>\n<li><span style=\"font-size: 14pt;\">Demand that participants leave their <a href=\"https:\/\/mgrush.com\/blog\/ground-rules\/\" target=\"_blank\" rel=\"noopener noreferrer\">egos<\/a> and titles in the hallway. If they cannot leave their titles behind, do not invite them. If they are \u201csenior\u201d and already have an answer, do not have a meeting. Meetings are an ineffective and very expensive form of persuasion.<\/span><\/li>\n<li><span style=\"font-size: 14pt;\">Strive to conduct meetings where either everyone is live (face-to-face); or, everyone dials in, including people in the same building or facility. If not, at least place your <a href=\"https:\/\/mgrush.com\/blog\/online-meeting-problems\/\" target=\"_blank\" rel=\"noopener noreferrer\">virtual<\/a> participants \u2018up front\u2019 and call on them first (not last) when seeking participant input. People dialing in become treated like second-class citizens so enforce a protocol whereby everyone, even those attending live, identifies the face behind the voice before continuing.<\/span><\/li>\n<li><span style=\"font-size: 14pt;\">Test the quality of your meeting output before adjourning. The worst deliverable from any meeting is another meeting. If you do not know how to test the quality of your meeting output, take an<a href=\"https:\/\/web.archive.org\/web\/20260106090117\/https:\/\/mgrush.com\/\" target=\"_blank\" rel=\"noopener noreferrer\"><em> MGRUSH<\/em> class<\/a> on facilitation.<\/span><\/li>\n<li><span style=\"font-size: 14pt;\">Use breakout sessions liberally by mixing up your teams frequently. People become more conversational in small groups (two to five people) and develop a stronger appreciation for one another. As you sense dysfunction, intervene and take a mentoring approach. Coach your participants about how to treat one another in a public environment. You will discover that more <a href=\"https:\/\/mgrush.com\/blog\/meeting-conflicts\/\" target=\"_blank\" rel=\"noopener noreferrer\">conflict<\/a> arises around personality types and toxicity than by different age groups.<\/span><\/li>\n<\/ul>\n<p>______<\/p>\n<h4><em>NOTE<\/em>:<\/h4>\n<p><span style=\"font-size: 14pt;\">In 1983 an American developmental psychologist Howard Gardener described 9 types of intelligence:<\/span><\/p>\n<ul>\n<li><span style=\"font-size: 14pt;\">Naturalist (nature smart)<\/span><\/li>\n<li><span style=\"font-size: 14pt;\">Musical (sound smart)<\/span><\/li>\n<li><span style=\"font-size: 14pt;\">Logical-mathematical (number\/reasoning smart)<\/span><\/li>\n<li><span style=\"font-size: 14pt;\">Existential (life smart)<\/span><\/li>\n<li><span style=\"font-size: 14pt;\">Interpersonal (people smart)<\/span><\/li>\n<li><span style=\"font-size: 14pt;\">Bodily-kinesthetic (body smart)<\/span><\/li>\n<li><span style=\"font-size: 14pt;\">Linguistic (word smart)<\/span><\/li>\n<li><span style=\"font-size: 14pt;\">Intra-personal (self smart)<\/span><\/li>\n<li><span style=\"font-size: 14pt;\">Spatial (picture smart)<\/span><\/li>\n<\/ul>\n<div id=\"attachment_8433\" style=\"width: 676px\" class=\"wp-caption alignleft\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-8433\" class=\"wp-image-8433 size-full\" src=\"https:\/\/mgrush.com\/blog\/wp-content\/uploads\/2019\/01\/Screen-Shot-2019-01-05-at-6.28.42-PM.png\" alt=\"Facilitate multiple Generations -- Garner's Types\" width=\"666\" height=\"660\" srcset=\"https:\/\/mgrush.com\/blog\/wp-content\/uploads\/2019\/01\/Screen-Shot-2019-01-05-at-6.28.42-PM.png 666w, https:\/\/mgrush.com\/blog\/wp-content\/uploads\/2019\/01\/Screen-Shot-2019-01-05-at-6.28.42-PM-150x150.png 150w, https:\/\/mgrush.com\/blog\/wp-content\/uploads\/2019\/01\/Screen-Shot-2019-01-05-at-6.28.42-PM-300x297.png 300w\" sizes=\"(max-width: 666px) 100vw, 666px\" \/><p id=\"caption-attachment-8433\" class=\"wp-caption-text\"><span style=\"font-family: 'Arial Black', 'Avant Garde'; font-size: 14pt;\">Facilitate All Generations &#8212; Gardner&#8217;s Types<\/span><\/p><\/div>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-size: 14pt;\">* Please note trademarks associated with Apple Records, Adioma, and personality-typing organizations.<\/span><\/p>\n<h4 style=\"text-align: center;\"><span style=\"color: #ff0000; font-size: 14pt;\"><strong>______<\/strong><\/span><\/h4>\n<p><span style=\"font-size: 14pt;\">Don\u2019t ruin your career by hosting <a href=\"https:\/\/mgrush.com\/blog\/bad-meetings\/\">bad meetings<\/a>. Sign up for a <a href=\"https:\/\/mgrush.com\/public-facilitation-training\/\" target=\"_blank\" rel=\"noopener\">workshop<\/a> or send this to someone who should. <em><a href=\"https:\/\/web.archive.org\/web\/20260106090117\/https:\/\/mgrush.com\/\">MGR<span style=\"font-size: 12pt;\">USH<\/span><\/a><\/em> workshops focus on meeting design and practice. Each person practices tools, methods, and activities daily during the week. Therefore, while some call this immersion, we call it the road to building high-value facilitation skills.<\/span><\/p>\n<h3 style=\"text-align: center;\"><span style=\"color: #ff0000; font-size: 14pt;\"><strong>______<\/strong><\/span><\/h3>\n<p><span style=\"font-size: 12pt;\">With Bookmarks no longer a feature in WordPress, we need to append the following for your benefit and reference<\/span><\/p>\n<ul>\n<li><span style=\"font-size: 12pt;\">20 Prioritization Techniques = <a href=\"https:\/\/foldingburritos.com\/product-prioritization-techniques\/\">https:\/\/foldingburritos.com\/product-prioritization-techniques\/<\/a><\/span><\/li>\n<li><span style=\"font-size: 12pt;\">Creativity Techniques = <a href=\"https:\/\/www.mycoted.com\/Category:Creativity_Techniques\">https:\/\/www.mycoted.com\/Category:Creativity_Techniques<\/a><\/span><\/li>\n<li><span style=\"font-size: 12pt;\">Facilitation Training Calendar = <a href=\"https:\/\/mgrush.com\/public-facilitation-training-calendar\/\">https:\/\/mgrush.com\/public-facilitation-training-calendar\/<\/a><\/span><\/li>\n<li><span style=\"font-size: 12pt;\">Liberating Structures = <a href=\"http:\/\/www.liberatingstructures.com\/ls-menu\">http:\/\/www.liberatingstructures.com\/ls-menu<\/a><\/span><\/li>\n<li><span style=\"font-size: 12pt;\">Management Methods = <a href=\"https:\/\/www.valuebasedmanagement.net\/\">https:\/\/www.valuebasedmanagement.net<\/a><\/span><\/li>\n<li><span style=\"font-size: 12pt;\">Newseum = https:\/\/www.freedomforum.org\/todaysfrontpages\/<\/span><\/li>\n<li><span style=\"font-size: 12pt;\">People Search = <a href=\"https:\/\/pudding.cool\/2019\/05\/people-map\/\">https:\/\/pudding.cool\/2019\/05\/people-map\/<\/a><\/span><\/li>\n<li><span style=\"font-size: 12pt;\">Project Gutenberg = http:\/\/www.gutenberg.org\/wiki\/Main_Page<\/span><\/li>\n<li><span style=\"font-size: 12pt;\">Scrum Events Agendas = <a href=\"https:\/\/mgrush.com\/blog\/scrum-facilitation\/\">https:\/\/mgrush.com\/blog\/scrum-facilitation\/<\/a><\/span><\/li>\n<li><span style=\"font-size: 12pt;\">Speed test = <a href=\"https:\/\/www.speedtest.net\/result\/8715401342\">https:\/\/www.speedtest.net\/result\/8715401342<\/a><\/span><\/li>\n<li><span style=\"font-size: 12pt;\">Teleconference call = <a href=\"https:\/\/youtu.be\/DYu_bGbZiiQ\">https:\/\/youtu.be\/DYu_bGbZiiQ<\/a><\/span><\/li>\n<li><span style=\"font-size: 12pt;\">The Size of Space = https:\/\/neal.fun\/size-of-space\/<\/span><\/li>\n<li><span style=\"font-size: 12pt;\">Thiagi\/ 400 ready-to-use training games = <a href=\"http:\/\/thiagi.net\/archive\/www\/games.html\">http:\/\/thiagi.net\/archive\/www\/games.html<\/a><\/span><\/li>\n<li><span style=\"font-size: 12pt;\">Visualization methods = <a href=\"http:\/\/www.visual-literacy.org\/periodic_table\/periodic_table.html\">http:\/\/www.visual-literacy.org\/periodic_table\/periodic_table.html#<\/a><\/span><\/li>\n<li><span style=\"font-size: 12pt;\">Walking Gorilla = <a href=\"https:\/\/youtu.be\/vJG698U2Mvo\">https:\/\/youtu.be\/vJG698U2Mvo<\/a><\/span><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Staying relevant and compelling when you facilitate multiple generations presents significant challenges. Problems develop when meetings include different mindsets, communication styles, and personal preferences. Scheduling, work patterns, and technology intensify friction. Teams are ever-changing and often cross time zones and cultural boundaries. A servile attitude provides you with the simple secret when you facilitate multiple [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":8437,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_wp_convertkit_post_meta":{"form":"-1","landing_page":"","tag":"0","restrict_content":"0"},"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[453185952,453185951,453185953,55884429],"tags":[453192455,453192454,1915496,453190974,453190973,453190975,1525261,453192452,453192453],"class_list":["post-8431","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-facilitation-skills","category-leadership-skills","category-managing-conflict","category-meeting-support","tag-adioma","tag-apple-records","tag-daniel-kahneman","tag-facilitate-all","tag-facilitate-all-generations","tag-facilitate-multiple-generations","tag-howard-gardner","tag-let-it-be","tag-the-beatles"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How to Facilitate Multiple Generations \u2014 All the Time | MG RUSH Training<\/title>\n<meta name=\"description\" content=\"Staying relevant for multiple generations presents challenges. 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