{"id":565,"date":"2016-01-14T00:01:32","date_gmt":"2016-01-14T05:01:32","guid":{"rendered":"http:\/\/facilitativeleadership.wordpress.com\/?p=565"},"modified":"2026-04-21T13:37:23","modified_gmt":"2026-04-21T17:37:23","slug":"stakeholder-analysis","status":"publish","type":"post","link":"https:\/\/mgrush.com\/blog\/stakeholder-analysis\/","title":{"rendered":"How to Build Stakeholder Analysis and Consensual Understanding"},"content":{"rendered":"<h2>Begin stakeholder analysis by identifying and examining how each interacts with the organization when they provide or receive services or benefits. External or internal people, systems, and other groups comprise stakeholders. They interact with the group through a specific process.<\/h2>\n<div id=\"attachment_567\" style=\"width: 560px\" class=\"wp-caption alignright\"><a href=\" https:\/\/mgrush.com\/blog\/stakeholder-analysis\/ \u200e\" rel=\" rel=&quot;attachment wp-att-567&quot;\"><img wpfc-lazyload-disable=\"true\" loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-567\" class=\"wp-image-567 size-full\" src=\"https:\/\/mgrush.com\/blog\/wp-content\/uploads\/2011\/12\/figure_04_01_resistance-e1558303839643.png\" alt=\"How to Build Stakeholder Analysis and Consensual Understanding\" width=\"550\" height=\"461\" \/><\/a><p id=\"caption-attachment-567\" class=\"wp-caption-text\"><span style=\"font-size: 14pt;\"><strong>Stakeholder Analysis Begins by Defining Organizational Interests<\/strong><\/span><\/p><\/div>\n<p><span style=\"font-size: 14pt;\">Identify process stakeholders and examine their contributions to the process (inputs) and benefits or what they receive from the process (outputs). Use the three-step approach below to identify process stakeholders.<\/span><\/p>\n<h4><span style=\"font-size: 14pt;\">One \u2013 Identify inputs<\/span><\/h4>\n<ol>\n<li><span style=\"font-size: 14pt;\"><span style=\"text-decoration: underline;\">What inputs<\/span> does the process require, or what goes into the process? Consider using the <a title=\"How to Facilitate Ideation Using the Brainstorming\u00a0Tool\" href=\"https:\/\/mgrush.com\/blog\/creativity-tool\/\" target=\"_blank\" rel=\"noopener noreferrer\"><em>FAST<\/em> Creativity Exercise<\/a> to help prevent missing items.<\/span><\/li>\n<li><span style=\"font-size: 14pt;\"><span style=\"text-decoration: underline;\">Who provides each input<\/span> from Activity 1 immediately above? Link the source(s) of each input.<\/span><\/li>\n<li><span style=\"font-size: 14pt;\"><span style=\"text-decoration: underline;\">Where does the input go<\/span>? Describe the activities and how each activity plays out.<\/span><\/li>\n<\/ol>\n<h4><span style=\"font-size: 14pt;\">Two \u2013 Identify outputs<\/span><\/h4>\n<ol>\n<li><span style=\"font-size: 14pt;\"><span style=\"text-decoration: underline;\">What outputs<\/span> does the process create? List them as \u201cthings\u201d or nouns such as a form, report, or event (e.g., deposit).<\/span><\/li>\n<li><span style=\"font-size: 14pt;\"><span style=\"text-decoration: underline;\">Who uses or benefits from the output<\/span> of the process\u2014link to the client(s) of each output.<\/span><\/li>\n<li><span style=\"font-size: 14pt;\"><span style=\"text-decoration: underline;\">What creates the output<\/span>? Describe activities that depend on the outputs and how each makes them into something of value.<\/span><\/li>\n<\/ol>\n<h4><span style=\"font-size: 14pt;\">Three \u2013 Identify stakeholders<\/span><\/h4>\n<ol>\n<li><span style=\"font-size: 14pt;\">Link each input\/ output to one\/ more stakeholders by one\/ more activities within a process. Meanwhile, a stakeholder relationship shown in the table below clarifies the relationship between stakeholder, input, output, and activity within the process.<\/span><\/li>\n<\/ol>\n<h5 style=\"text-align: center;\"><span style=\"font-size: 14pt;\"><strong>Stakeholders\u2019 Relationships<\/strong><a href=\"https:\/\/mgrush.com\/blog\/wp-content\/uploads\/2011\/12\/screen-shot-2011-12-27-at-11-27-26-am.png\"><img wpfc-lazyload-disable=\"true\" loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-568 size-full\" title=\"Screen Shot 2011-12-27 at 11.27.26 AM\" src=\"https:\/\/mgrush.com\/blog\/wp-content\/uploads\/2011\/12\/screen-shot-2011-12-27-at-11-27-26-am.png\" alt=\"How to Build Stakeholder Analysis and Consensual Understanding\" width=\"948\" height=\"559\" srcset=\"https:\/\/mgrush.com\/blog\/wp-content\/uploads\/2011\/12\/screen-shot-2011-12-27-at-11-27-26-am.png 948w, https:\/\/mgrush.com\/blog\/wp-content\/uploads\/2011\/12\/screen-shot-2011-12-27-at-11-27-26-am-300x177.png 300w\" sizes=\"(max-width: 948px) 100vw, 948px\" \/><\/a><\/span><\/h5>\n<h4><span style=\"font-size: 14pt;\">Group Stakeholders<\/span><\/h4>\n<p><span style=\"font-size: 14pt;\">Therefore, stakeholders can be grouped together according to how they use or interact with the inputs and outputs. From the table above members and employers group together because \u201cPayers\u201d interact with the collection process in the same manner.<\/span><\/p>\n<h4><span style=\"font-size: 14pt;\">Acknowledge Stakeholder Interests<\/span><\/h4>\n<p><span style=\"font-size: 14pt;\">The motives and needs of the stakeholders determine their interest in the process and indicate how they can contribute\/ derail the success of the project.<\/span><\/p>\n<h4><span style=\"font-size: 14pt;\">Define Stakeholder Strategy Plan<\/span><\/h4>\n<p><span style=\"font-size: 14pt;\">The stakeholder strategy plan provides a blueprint for the BPI (i.e., Business Process Improvement) team\u2019s interaction with stakeholders. Focus on the stakeholder\u2019s contribution shows how the team can use the stakeholder\u2019s interests to support the project and make it successful.<\/span><\/p>\n<p><span style=\"font-size: 14pt;\">The plan identifies<\/span><\/p>\n<ul>\n<li><span style=\"font-size: 14pt;\">What the project wants to achieve with each stakeholder<\/span><\/li>\n<li><span style=\"font-size: 14pt;\">Stakeholder issues and interests<\/span><\/li>\n<li><span style=\"font-size: 14pt;\">How stakeholders will be managed<\/span><\/li>\n<li><span style=\"font-size: 14pt;\">The frequency of communication<\/span><\/li>\n<li><span style=\"font-size: 14pt;\">The changing content of communication over the life of the project<\/span><\/li>\n<\/ul>\n<p><span style=\"font-size: 14pt;\">The plan must be constantly updated to reflect changes in stakeholder opinions over the life of the project. The template below supports the development of the stakeholder strategy plan.<\/span><\/p>\n<h4 style=\"text-align: left;\"><span style=\"font-size: 14pt;\">Stakeholder Strategy Plan Answers . . .<\/span><\/h4>\n<p><span style=\"font-size: 14pt;\">Stakeholder Name:_____________________________<\/span><\/p>\n<ul>\n<li><span style=\"text-align: center; font-size: 14pt;\">The objectives of the strategy plan . . .<\/span><\/li>\n<li><span style=\"font-size: 14pt;\">It is important for the project to have a stakeholder plan because . . .<\/span><\/li>\n<li><span style=\"font-size: 14pt;\">The purpose of the process is to . .\u00a0 . So that . . .<\/span><\/li>\n<li><span style=\"font-size: 14pt;\">Give a short description of the stakeholder group:<\/span><\/li>\n<li><span style=\"font-size: 14pt;\">The members of this stakeholder group are . . .<\/span><\/li>\n<li><span style=\"font-size: 14pt;\">Describe this group\u2019s role in the process.<\/span><\/li>\n<li><span style=\"font-size: 14pt;\">Identify inputs the group provides:<\/span><\/li>\n<li><span style=\"font-size: 14pt;\">Identify outputs the group uses:<\/span><\/li>\n<li><span style=\"font-size: 14pt;\">Stakeholder thinks that the current process . . .<\/span><\/li>\n<li><span style=\"font-size: 14pt;\">Stakeholder thinks this because . . .<\/span><\/li>\n<li><span style=\"font-size: 14pt;\">Stakeholder&#8217;s interest in the current process . . .<\/span><\/li>\n<li><span style=\"font-size: 14pt;\">Stakeholder\u2019s power in the current process&#8230;\u00a0<\/span><\/li>\n<li><span style=\"font-size: 14pt;\">Stakeholder thinks that the BPI project . . .<\/span><\/li>\n<li><span style=\"font-size: 14pt;\">Stakeholder\u2019s likely reaction:<\/span><\/li>\n<li><span style=\"font-size: 14pt;\">Stakeholder wants . . . from an improved process.<\/span><\/li>\n<li><span style=\"font-size: 14pt;\">It is essential for the stakeholders to support the project because:<\/span><\/li>\n<li><span style=\"font-size: 14pt;\">Without the stakeholders&#8217; support . . .<\/span><\/li>\n<li><span style=\"font-size: 14pt;\">Stakeholders&#8217; support . . .<\/span><\/li>\n<li><span style=\"font-size: 14pt;\">Stakeholders can contribute to the success of the project by . . .<\/span><\/li>\n<li><span style=\"font-size: 14pt;\">The stakeholder can hamper the project by . . .<\/span><\/li>\n<li><span style=\"font-size: 14pt;\">The BPI team wants the stakeholder to . . .<\/span><\/li>\n<li><span style=\"font-size: 14pt;\">Three things that are important to the stakeholder are:<\/span><\/li>\n<li><span style=\"font-size: 14pt;\">The team can guarantee . . .<\/span><\/li>\n<li><span style=\"font-size: 14pt;\">We need to tell the stakeholder . . .<\/span><\/li>\n<li><span style=\"font-size: 14pt;\">We need to tell them because . . .<\/span><\/li>\n<li><span style=\"font-size: 14pt;\">The best way to communicate with this group is to\u00a0 . . .<\/span><\/li>\n<li><span style=\"font-size: 14pt;\">This will cost (prepare a budget):<\/span><\/li>\n<li><span style=\"font-size: 14pt;\">We need to meet with this group because\/ when:<\/span><\/li>\n<li><span style=\"font-size: 14pt;\">At what points in the project is it critical to meet with each stakeholder?<\/span><\/li>\n<li><span style=\"font-size: 14pt;\">How do we deal with confidentiality issues?<\/span><\/li>\n<li><span style=\"font-size: 14pt;\">Can each team member be privy to all information?<\/span><\/li>\n<li><span style=\"font-size: 14pt;\">Can each stakeholder be privy to all information?<\/span><\/li>\n<li><span style=\"font-size: 14pt;\">What is the strategy to ensure that confidential information stays that way?<\/span><\/li>\n<\/ul>\n<h4><span style=\"font-size: 14pt;\">Develop a Communications Action Plan<\/span><\/h4>\n<p><span style=\"font-size: 14pt;\">The communications action plan identifies exactly how and when a project team will communicate with each target audience (or stakeholder) over the life of the project. Therefore a flexible plan updates over the life of the project and recognizes the need for intervention and <em>ad hoc<\/em> meetings. Match the communications plan with your project milestone and plan outreach to the stakeholders and staff at critical points of your project.<\/span><\/p>\n<p><span style=\"font-size: 14pt;\">Next, consider the need for different types of meetings. One-way communications may be appropriate when the team needs to reveal the decisions made and share information. Therefore, use facilitated workshops for decision-making and to encourage participation and ownership. <em>Ad hoc<\/em> meetings deal with negative situations and negotiate among stakeholders. The communications action plan provides significant input for the change management plan.<\/span><\/p>\n<h4><span style=\"font-size: 14pt;\">Determine Stakeholder Risks<\/span><\/h4>\n<p><span style=\"font-size: 14pt;\">Because the amount of power each stakeholder\/ stakeholder group enjoys now and the extent to which this power change provides an indication of the level of resistance the stakeholder will have to the project. The more pain that each stakeholder absorbs, and the more power\/ status (s)he loses, the greater the resistance. NOTE the figure below to predict the amount of resistance from the stakeholder group.<\/span><\/p>\n<h4><span style=\"font-size: 14pt;\">Mitigate Behavior<\/span><\/h4>\n<p><span style=\"font-size: 14pt;\">Because of our analysis, developed an action plan to encourage positive behaviors and limit negative behaviors. Certainly, a stakeholder analysis recognizes the fragility of the human condition and sensitivity to its environment. Therefore your team must constantly monitor and evaluate stakeholders\u2019 reactions by revisiting the stakeholder analysis at each milestone in your project.<\/span><\/p>\n<h4><span style=\"font-size: 14pt;\">Conclusion<\/span><\/h4>\n<p><span style=\"font-size: 14pt;\">Stakeholders (internal and external) have invested interests in your project and can provide positive support. Therefore the project team\u2019s responsibility demands identification of stakeholder contributions. The project team needs to be aware of the impact a project may have on each stakeholder and their power base, and develop strategies that are appropriate for advancing their project.<\/span><\/p>\n<h4 style=\"text-align: center;\"><span style=\"color: #ff0000; font-size: 14pt;\"><strong>______<\/strong><\/span><\/h4>\n<p><span style=\"font-size: 14pt;\">Don\u2019t ruin your career by hosting <a href=\"https:\/\/mgrush.com\/blog\/bad-meetings\/\">bad meetings<\/a>. Sign up for a <a href=\"https:\/\/mgrush.com\/public-facilitation-training\/\" target=\"_blank\" rel=\"noopener\">workshop<\/a> or send this to someone who should. <em><a href=\"https:\/\/web.archive.org\/web\/20260106090117\/https:\/\/mgrush.com\/\">MGR<span style=\"font-size: 12pt;\">USH<\/span><\/a><\/em> workshops focus on meeting design and practice. Each person practices tools, methods, and activities every day during the week. Therefore, while some call this immersion, we call it the road to building high-value facilitation skills.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Begin stakeholder analysis by identifying and examining how each interacts with the organization when they provide or receive services or benefits. External or internal people, systems, and other groups comprise stakeholders. They interact with the group through a specific process. Identify process stakeholders and examine their contributions to the process (inputs) and benefits or what [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":567,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_wp_convertkit_post_meta":{"form":"-1","landing_page":"","tag":"0","restrict_content":"0"},"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[453185953,55884429],"tags":[453191150,453191152,1951133,453191151,453192312],"class_list":["post-565","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-managing-conflict","category-meeting-support","tag-consensual-understanding","tag-life-of-the-project","tag-stakeholder-analysis","tag-stakeholder-strategy-plan","tag-stakeholder-template"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.8 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ 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