{"id":12951,"date":"2021-08-12T07:00:53","date_gmt":"2021-08-12T11:00:53","guid":{"rendered":"https:\/\/mgrush.com\/blog\/?p=12951"},"modified":"2026-04-21T12:58:09","modified_gmt":"2026-04-21T16:58:09","slug":"facilitation-best-practices","status":"publish","type":"post","link":"https:\/\/mgrush.com\/blog\/facilitation-best-practices\/","title":{"rendered":"Facilitation Best Practices \u2013 26 Articles To Help You Lead Better Meetings"},"content":{"rendered":"<h2 data-pm-slice=\"1 1 []\">For over ten years, we have consistently posted articles on Facilitation Best Practices. Articles are written as facilitation training that helps you lead better meetings.<\/h2>\n<p><span style=\"font-size: 12pt;\">Throughout, we have updated these articles to keep them fresh, current, and vibrant. Some <a href=\"https:\/\/mgrush.com\/blog\/\" target=\"_blank\" rel=\"noopener\">Facilitation Best Practices<\/a> articles include links to <strong><span style=\"color: #ff6600;\"><em>valuable downloads<\/em><\/span><\/strong>, such as our one-page meeting template agenda and business model canvas. Below is a list of 27 highly useful posts based on viewer popularity and the current needs of our volatile and ever-changing business climate. Read, learn, and enjoy\u2014and don\u2019t forget to share!<\/span><\/p>\n<div id=\"attachment_12954\" style=\"width: 1034px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/mgrush.com\/blog\/wp-content\/uploads\/2021\/08\/Maslows-Hierarchy-of-Needs.png\"><img wpfc-lazyload-disable=\"true\" loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-12954\" class=\"size-large wp-image-12954\" src=\"https:\/\/mgrush.com\/blog\/wp-content\/uploads\/2021\/08\/Maslows-Hierarchy-of-Needs-1024x913.png\" alt=\"Maslow's Hierarchy of Needs\" width=\"1024\" height=\"913\" srcset=\"https:\/\/mgrush.com\/blog\/wp-content\/uploads\/2021\/08\/Maslows-Hierarchy-of-Needs-1024x913.png 1024w, https:\/\/mgrush.com\/blog\/wp-content\/uploads\/2021\/08\/Maslows-Hierarchy-of-Needs-980x874.png 980w, https:\/\/mgrush.com\/blog\/wp-content\/uploads\/2021\/08\/Maslows-Hierarchy-of-Needs-480x428.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1024px, 100vw\" \/><\/a><p id=\"caption-attachment-12954\" class=\"wp-caption-text\"><span style=\"font-size: 14pt;\"><em>Facilitation Best Practices Acknowledge Maslow&#8217;s Hierarchy of Needs<\/em><\/span><\/p><\/div>\n<h4><\/h4>\n<h4><span style=\"font-size: 14pt;\"><strong><a href=\"https:\/\/mgrush.com\/blog\/agile-vs-waterfall\/\">Agile vs. Waterfall? Don\u2019t Risk Failure By Using the Wrong One<\/a><\/strong><\/span><\/h4>\n<p><span style=\"font-size: 14pt;\">When weighing agile vs. waterfall benefits, consider how the Stacey Matrix arranges projects from the simple through the chaotic.<\/span><\/p>\n<h4><\/h4>\n<h4><span style=\"font-size: 14pt;\"><strong><a href=\"https:\/\/mgrush.com\/blog\/meeting-killers\/\">Meeting Killers: Eight Ways to Kill A Meeting and Your Reputation<\/a><\/strong><\/span><\/h4>\n<p><span style=\"font-size: 14pt;\">Avoid these eight meeting killers that can destroy your meeting and your professional reputation . . . do not penalize people who are on time . . .<\/span><\/p>\n<h4><\/h4>\n<h4><span style=\"font-size: 14pt;\"><strong><a href=\"https:\/\/mgrush.com\/blog\/meeting-introduction\/\">Meeting Introduction \u2014 Five Activities for a Solid and Compelling Launch<\/a><\/strong><\/span><\/h4>\n<p><span style=\"font-size: 14pt;\">Agendas should include a beginning, a middle, and an end. To conduct a professional meeting introduction, complete these five activities.<\/span><\/p>\n<h4><\/h4>\n<h4><span style=\"font-size: 14pt;\"><strong><a href=\"https:\/\/mgrush.com\/blog\/meeting-wrap\/\">Use a Professional Meeting Wrap Up Because Most Meetings Don\u2019t End, They Stop<\/a><\/strong><\/span><\/h4>\n<p><span style=\"font-size: 14pt;\">Meeting Wrap &#8212; How to facilitate four important closing activities: 1-Review, 2-Next Steps, 3-Communications, and 4-Assessment.<\/span><\/p>\n<h4><\/h4>\n<h4><span style=\"font-size: 14pt;\"><strong><a href=\"https:\/\/mgrush.com\/blog\/online-meetings\/\">How to Lead Online Meetings: No Hiding and Practical Tips<\/a><\/strong><\/span><\/h4>\n<p><span style=\"font-size: 14pt;\">Leading online meetings effectively requires more skills than facilitating meetings in person. Here are dozens of tips for technology and participant challenges.<\/span><\/p>\n<h4><\/h4>\n<h4><span style=\"font-size: 14pt;\"><strong><a href=\"https:\/\/mgrush.com\/blog\/conflict-resolution\/\">4 Steps to Conflict Resolution by Managing Arguments<\/a><\/strong><\/span><\/h4>\n<p><span style=\"font-size: 14pt;\">It is not your responsibility to GENERATE CONFLICT RESOLUTION. However, here are four activities that show you how to MANAGE meeting conflict.<\/span><\/p>\n<h4><\/h4>\n<h4><span style=\"font-size: 14pt;\"><strong><a href=\"https:\/\/mgrush.com\/blog\/problem-meetings\/\">How To Manage Challenging Personality Types to Avoid Problem Meetings<\/a><\/strong><\/span><\/h4>\n<p><span style=\"font-size: 14pt;\">Always empower your participants, but learn to control challenging personality types to avoid problem meetings and problem people.<\/span><\/p>\n<h4><\/h4>\n<h4><span style=\"font-size: 14pt;\"><strong><a href=\"https:\/\/mgrush.com\/blog\/meeting-agenda-template\/\">Best One-Page Meeting Agenda Template<\/a><\/strong><\/span><\/h4>\n<p><span style=\"font-size: 14pt;\">Nobody wants more meetings or more time in meetings, so use this meeting agenda template to add your own agenda steps to get DONE faster.<\/span><\/p>\n<h4><\/h4>\n<h4><span style=\"font-size: 14pt;\"><strong><a href=\"https:\/\/mgrush.com\/blog\/meeting-problems\/\">Frequent Meeting Problems and What You Should Do About Them<\/a><\/strong><\/span><\/h4>\n<p><span style=\"font-size: 14pt;\">Meeting problems are indicative of resistance during a meeting. Resistance can be prevented and mitigated. Here&#8217;s what to do about them.<\/span><\/p>\n<h4><\/h4>\n<h4><span style=\"font-size: 14pt;\"><strong><a href=\"https:\/\/mgrush.com\/blog\/facilitate-prioritization\/\">How to Facilitate Prioritization and Build Consensus Quickly (or, MoSCoW)<\/a><\/strong><\/span><\/h4>\n<p><span style=\"font-size: 14pt;\">Every meeting leader needs a simple tool to facilitate prioritization and build consensus quickly. Combine our PowerBall method (MoSCoW) with BookEnds for a robust approach.<\/span><\/p>\n<h4><\/h4>\n<h4><span style=\"font-size: 14pt;\"><strong><a href=\"https:\/\/mgrush.com\/blog\/active-listening\/\">The 4 Steps to Active Listening and 10 Tips for Interactive Listening<\/a><\/strong><\/span><\/h4>\n<p><span style=\"font-size: 14pt;\">Active listening requires facilitators and other servant leaders to reflect on WHAT was said. Highly effective active listeners also reflect WHY.<\/span><\/p>\n<h4><\/h4>\n<h4><span style=\"font-size: 14pt;\"><strong><a href=\"https:\/\/mgrush.com\/blog\/quantitative-swot\/\">Quantitative TO-WS Analysis (SWOT) Makes it Easier and Faster to Build Consensus<\/a><\/strong><\/span><\/h4>\n<p><span style=\"font-size: 14pt;\">Quantitative SWOT analysis was developed by Metz at Kellogg because qualitative situational analysis provides a poor method for building consensus.<\/span><\/p>\n<h4><\/h4>\n<h4><span style=\"font-size: 14pt;\"><strong><a href=\"https:\/\/mgrush.com\/blog\/facilitation-dos-donts\/\">12 Critical Facilitation Do\u2019s and Don\u2019ts During Meetings, Sessions, and Workshops<\/a><\/strong><\/span><\/h4>\n<p><span style=\"font-size: 14pt;\">Presenting a brief, yet powerful, list of Facilitation Do&#8217;s and Don&#8217;ts for reference before and during meetings, sessions, and workshops.<\/span><\/p>\n<h4><\/h4>\n<h4><span style=\"font-size: 14pt;\"><strong><a href=\"https:\/\/mgrush.com\/blog\/review-meetings\/\">Three Review Meetings: Operational, Strategic, and Strategy Renewal<\/a><\/strong><\/span><\/h4>\n<p><span style=\"font-size: 14pt;\">Deliverables should drive meetings, even review meetings. Here are the deliverables, frequency, and structure for the three review meetings.<\/span><\/p>\n<h4><\/h4>\n<h4><span style=\"font-size: 14pt;\"><strong><a href=\"https:\/\/mgrush.com\/blog\/ground-rules\/\">Ground Rules and Ideation Rules for Optimal Group Behavior in Meetings<\/a><\/strong><\/span><\/h4>\n<p><span style=\"font-size: 14pt;\">Use ground rules and ideation rules to manage individual\u00a0and group\u00a0behavior during meetings. A bit of structure will help get you DONE, fast.<\/span><\/p>\n<h4><\/h4>\n<h4><span style=\"font-size: 14pt;\"><strong><a href=\"https:\/\/mgrush.com\/blog\/action-plan\/\">How to Build Action Plans with Shared Ownership and Accountability<\/a><\/strong><\/span><\/h4>\n<p><span style=\"font-size: 14pt;\">A robust action plan answers ten planning questions. They aggregate to build consensus with participants agreeing on WHO does WHAT by WHEN.<\/span><\/p>\n<h4><\/h4>\n<h4><span style=\"font-size: 14pt;\"><strong><a href=\"https:\/\/mgrush.com\/blog\/how-to-categorize\/\">How to Categorize Lists of Ideas and Inputs When Facilitating<\/a><\/strong><\/span><\/h4>\n<p><span style=\"font-size: 14pt;\">A poor question by facilitators asks &#8220;How would you like to categorize these?&#8221; Learn the secret that drives natural categories of raw lists.<\/span><\/p>\n<h4><\/h4>\n<h4><span style=\"font-size: 14pt;\"><strong><a href=\"https:\/\/mgrush.com\/blog\/scrum-facilitation\/\">Don\u2019t Ruin Your Scrum Sprints \u2014 Facilitate Scrum Events Using These Agendas<\/a><\/strong><\/span><\/h4>\n<p><span style=\"font-size: 14pt;\">Detailed Scrum facilitation events\/agendas, inputs required, and comments about the skills required to facilitate Scrum events effectively.<\/span><\/p>\n<h4><\/h4>\n<h4><span style=\"font-size: 14pt;\"><strong><a href=\"https:\/\/mgrush.com\/blog\/business-model-canvas\/\">Business Model Canvas \u2014 Agenda Steps and Questions<\/a><\/strong><\/span><\/h4>\n<p><span style=\"font-size: 14pt;\">The Business Model Canvas uses a one-page primer and template, providing a general scan. The specific questions you can use are detailed here.<\/span><\/p>\n<h4><\/h4>\n<h4><span style=\"font-size: 14pt;\"><strong><a href=\"https:\/\/mgrush.com\/blog\/workshop-documents\/\">Do NOT Lead Another Workshop Without These Four Workshop Documents<\/a><\/strong><\/span><\/h4>\n<p><span style=\"font-size: 14pt;\">To ensure your participants are prepared and responsive, provide 4 documents: Pre-Read, Annotated Agenda, Slide Deck, and Meeting Output Notes.<\/span><\/p>\n<h4><\/h4>\n<h4><span style=\"font-size: 14pt;\"><strong><a href=\"https:\/\/mgrush.com\/blog\/build-consensus\/\">Three Behaviors Guaranteed to Build Consensus<\/a><\/strong><\/span><\/h4>\n<p><span style=\"font-size: 14pt;\">To build consensus, you and your teams require three clear and critical behaviors, namely: Leadership, Facilitation, and Meeting Design.<\/span><\/p>\n<h4><\/h4>\n<h4><span style=\"font-size: 14pt;\"><strong><a href=\"https:\/\/mgrush.com\/blog\/problem-solving\/\">Remember the WHY Before the WHAT \u2013 An Integrative Problem-Solving Framework and Agenda<\/a><\/strong><\/span><\/h4>\n<p><span style=\"font-size: 14pt;\">Problem-solving demands structure and focus to get more done quickly, especially with many symptoms, causes, and mitigations to be considered.<\/span><\/p>\n<h4><\/h4>\n<h4><span style=\"font-size: 14pt;\"><strong><a href=\"https:\/\/mgrush.com\/blog\/facilitate-speakers-conferences\/\">How to Facilitate Speakers and Conference Presentations<\/a><\/strong><\/span><\/h4>\n<p><span style=\"font-size: 14pt;\">How to facilitate speakers and get the most out of speaker and conference presentations. Some call this the WHAT, SO WHAT, and NOW WHAT.<\/span><\/p>\n<h4><\/h4>\n<h4><span style=\"font-size: 14pt;\"><strong><a href=\"https:\/\/mgrush.com\/blog\/real-win-worth\/\">Real-Win-Worth \u2014 Screening Method for Complex Decision-Making<\/a><\/strong><\/span><\/h4>\n<p><span style=\"font-size: 14pt;\">Real-Win-Worth: To what extent an opportunity is real, we can win compared to competitive options, and to what extent an opportunity is worthhttps:\/\/mgrush.com\/blog\/real-win-worth\/.<\/span><\/p>\n<h4><\/h4>\n<h4><span style=\"font-size: 14pt;\"><strong><a href=\"https:\/\/mgrush.com\/blog\/quiet-people\/\">Quiet People: Five Facilitative Ways to Get More Meeting Participation<\/a><\/strong><\/span><\/h4>\n<p><span style=\"font-size: 14pt;\">You will not change quiet people into extroverts, yet there are steps to increase the amount of meeting participation from all people.<\/span><\/p>\n<h4><\/h4>\n<h4><span style=\"font-size: 14pt;\"><strong><a href=\"https:\/\/mgrush.com\/blog\/debono-six-thinking-hats\/\">Edward de Bono: Six Thinking Hats Provide Strong Stimulus for Ideation<\/a><\/strong><\/span><\/h4>\n<p><span style=\"font-size: 14pt;\">Edward de Bono: Six Thinking Hats instructs on HOW TO think rather than WHAT TO think, making it easier to generate more ideas and increase decision quality.<\/span><\/p>\n<h4><\/h4>\n<h4><span style=\"font-size: 14pt;\"><strong><a href=\"https:\/\/mgrush.com\/blog\/meeting-participants\/\">Why Meeting Participants Have An Obligation To Contribute<\/a><\/strong><\/span><\/h4>\n<p><span style=\"font-size: 14pt;\">When meeting participants are professionals, meetings are NOT just an opportunity to speak up, but an obligation to contribute.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\"><span style=\"color: #000080;\"><strong><span style=\"font-size: 14pt;\">In a world where everyone can engage in decisions that affect them<\/span><\/strong><\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"color: #ff0000;\"><b>______<\/b><\/span><\/p>\n<h3><span style=\"font-size: 14pt;\"><b>Lead the Change\u2014One Meeting at a Time<\/b><b><\/b><\/span><\/h3>\n<p><span style=\"font-size: 14pt;\">Are you ready to transform how decisions are made, problems are solved, and alignment is built in your organization?<\/span><\/p>\n<p><span style=\"font-size: 14pt;\"><b>True meeting leadership goes beyond setting an agenda.<\/b> It requires a facilitator who can navigate complexity, balance voices, and drive toward outcomes with clarity and consensus. Our <a href=\"https:\/\/mgrush.com\/public-facilitation-training\/\"><b>Professional Meeting Leadership Workshop<\/b><\/a> and facilitation training equips you to do just that\u2014blending <b>human-centric methods<\/b> with <b>structured analytical tools<\/b> to foster rigor, inclusivity, and results that stick.<\/span><\/p>\n<ul>\n<li><span style=\"font-size: 14pt;\"><b><\/b><b>Practice live.<\/b><b><\/b><\/span><\/li>\n<li><span style=\"font-size: 14pt;\"><b><\/b><b>Get expert feedback.<\/b><b><\/b><\/span><\/li>\n<li><span style=\"font-size: 14pt;\"><b><\/b><b>Build confidence that lasts.<\/b><b><\/b><\/span><\/li>\n<\/ul>\n<p><span style=\"font-size: 14pt;\">Whether your meetings suffer from unclear objectives, disengaged participants, or decision fatigue, this workshop will help you <b>identify the root causes<\/b>, <b>apply proven facilitation techniques<\/b>, and <b>emerge as the leader every team needs<\/b>.<\/span><\/p>\n<p><span style=\"font-size: 14pt;\"><b>Take the first step today\u2014transform your meetings and magnify your impact.<\/b><b><\/b><\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 14pt;\">\ud83d\udc49 <a href=\"https:\/\/mgrush.com\/public-facilitation-training\/\"><b>Click here to reserve your seat now.<\/b><b><\/b><\/a><\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 14pt;\"><span style=\"font-size: 8pt;\"><i>#facilitationtraining #meetingdesign<\/i><\/span><i><\/i><\/span><\/p>\n<h3 style=\"text-align: center;\"><span style=\"font-size: 14pt;\"><b>Because every meeting should be a catalyst for change\u2014not just another calendar event.<\/b><\/span><b><\/b><\/h3>\n<p style=\"text-align: center;\"><span style=\"color: #ff0000;\"><b>______<\/b><\/span><\/p>\n<h4><span style=\"font-size: 14pt;\">With Bookmarks no longer a feature in WordPress, we provide the following for your benefit and reference.<\/span><\/h4>\n<ul>\n<li><span style=\"font-size: 14pt;\">20 Prioritization Techniques = <a href=\"https:\/\/foldingburritos.com\/product-prioritization-techniques\/\">https:\/\/foldingburritos.com\/product-prioritization-techniques\/<\/a><\/span><\/li>\n<li><span style=\"font-size: 14pt;\">Creativity Techniques = <a href=\"https:\/\/www.mycoted.com\/Category:Creativity_Techniques\">https:\/\/www.mycoted.com\/Category:Creativity_Techniques<\/a><\/span><\/li>\n<li><span style=\"font-size: 14pt;\">Facilitation Training Calendar = <a href=\"https:\/\/mgrush.com\/public-facilitation-training-calendar\/\">https:\/\/mgrush.com\/public-facilitation-training-calendar\/<\/a><\/span><\/li>\n<li><span style=\"font-size: 14pt;\">Liberating Structures = <a href=\"http:\/\/www.liberatingstructures.com\/ls-menu\">http:\/\/www.liberatingstructures.com\/ls-menu<\/a><\/span><\/li>\n<li><span style=\"font-size: 14pt;\">Management Methods = <a href=\"https:\/\/www.valuebasedmanagement.net\/\">https:\/\/www.valuebasedmanagement.net<\/a><\/span><\/li>\n<li><span style=\"font-size: 14pt;\">Newseum = https:\/\/www.freedomforum.org\/todaysfrontpages\/<\/span><\/li>\n<li><span style=\"font-size: 14pt;\">People Search = <a href=\"https:\/\/pudding.cool\/2019\/05\/people-map\/\">https:\/\/pudding.cool\/2019\/05\/people-map\/<\/a><\/span><\/li>\n<li><span style=\"font-size: 14pt;\">Project Gutenberg = http:\/\/www.gutenberg.org\/wiki\/Main_Page<\/span><\/li>\n<li><span style=\"font-size: 14pt;\">Scrum Events Agendas = <a href=\"https:\/\/mgrush.com\/blog\/scrum-facilitation\/\">https:\/\/mgrush.com\/blog\/scrum-facilitation\/<\/a><\/span><\/li>\n<li><span style=\"font-size: 14pt;\">Speed test = <a href=\"https:\/\/www.speedtest.net\/result\/8715401342\">https:\/\/www.speedtest.net\/result\/8715401342<\/a><\/span><\/li>\n<li><span style=\"font-size: 14pt;\">Teleconference call = <a href=\"https:\/\/youtu.be\/DYu_bGbZiiQ\">https:\/\/youtu.be\/DYu_bGbZiiQ<\/a><\/span><\/li>\n<li><span style=\"font-size: 14pt;\">The Size of Space = https:\/\/neal.fun\/size-of-space\/<\/span><\/li>\n<li><span style=\"font-size: 14pt;\">Thiagi\/ 400 ready-to-use training games = <a href=\"http:\/\/thiagi.net\/archive\/www\/games.html\">http:\/\/thiagi.net\/archive\/www\/games.html<\/a><\/span><\/li>\n<li><span style=\"font-size: 14pt;\">Visualization methods = <a href=\"http:\/\/www.visual-literacy.org\/periodic_table\/periodic_table.html\">http:\/\/www.visual-literacy.org\/periodic_table\/periodic_table.html#<\/a><\/span><\/li>\n<\/ul>\n<p style=\"text-align: center;\"><span style=\"color: #ff0000;\"><b>______<\/b><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>For over ten years, we have consistently posted articles on Facilitation Best Practices. Articles are written as facilitation training that helps you lead better meetings. Throughout, we have updated these articles to keep them fresh, current, and vibrant. Some Facilitation Best Practices articles include links to valuable downloads, such as our one-page meeting template agenda [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":12954,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_wp_convertkit_post_meta":{"form":"-1","landing_page":"","tag":"0","restrict_content":"0"},"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[453185968,453185969,453185961,453185952,453185951,453185953,13289,11161,55884429,453185955,453190674,453185956,453187838],"tags":[2703,453192142,453192143,453191314,453191104,46805,453190991],"class_list":["post-12951","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-analysis-methods","category-communication-skills","category-decision-making","category-facilitation-skills","category-leadership-skills","category-managing-conflict","category-meeting-agendas","category-meeting-structure","category-meeting-support","category-meeting-tools","category-planning-approach","category-problem-solving","category-scrum-events","tag-facilitation","tag-facilitation-best-practices","tag-lead-better-meetings","tag-meeting-canvas","tag-moscow","tag-scrum","tag-stacey-matrix"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.8 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>26 Articles To Help You Lead Better Meetings<\/title>\n<meta name=\"description\" content=\"Our top 26 Facilitation Best Practices posts based on viewer popularity, including valuable downloads you don&#039;t want to miss.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mgrush.com\/blog\/facilitation-best-practices\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Facilitation Best Practices \u2013 26 Articles To Help You Lead Better Meetings\" \/>\n<meta property=\"og:description\" content=\"Our top 26 Facilitation Best Practices posts based on viewer popularity, including valuable downloads you don&#039;t want to 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