{"id":453185956,"count":22,"description":"<h1>Creative Problem Solving<\/h1>\r\nLeading a group from \u2018here\u2019 to \u2018there\u2019 presupposes more than one right answer. Facilitation strives to articulate the best answer for each group of participants, eschewing the thought that some universal \u2018best answer\u2019 exists.\r\n\r\nWhen preparing for problem solving or gap analysis, the meeting designer alone bears tremendous burden to design optimal meeting activities that will kindle consensus. No one can prove certainty about the future, so I\u2019ll also recommend building different scenarios and ranges of possibilities. Therefore, creative thinking remains paramount for exceptional problem solving or gap analysis. Facilitators may be challenged more than ever, but these articles will make it easier for you, especially once you learn how to manage \u2018many-to-many.\u2019\r\n\r\nThis <em>Problem Solving<\/em> <em>Approach<\/em> solves problems by creating focus when there are many symptoms, many causes, many preventions, and many cures that ought to be considered. This <em>Problem Solving<\/em>\u00a0<em>Approach<\/em> also keeps participants \u2018on track,\u2019 especially those that jump around.\r\n\r\n<strong>Many meetings waste time because they lack structure, not because they fail to generate some promising ideas. Meetings are challenged by people who never know when they are done, how they can measure their progress, and how much work remains to be done. They don\u2019t know what they missed. They don\u2019t know what they don\u2019t know. Here is a disciplined <em>Problem-solving<\/em><\/strong> <strong><em>Approach<\/em> to structure activities and ask precise questions that will unveil practical and obscure solutions.<\/strong>\r\n<h2><strong>Problem Definition<\/strong><\/h2>\r\nEarly emphasis should not try solving the problem but finding unusual ways of looking at and describing the problem situation. The more general the expression of a problem, the less likely it is to suggest answers. As the problem definition becomes more specific, it sharpens potential solutions.\r\n\r\nNOTE: The problem definition remains far more critical than most people understand. For example, while traveling on a deserted road, an automobile gets a flat tire. The occupants discover that there is no jack in the trunk. They de\ufb01ne the problem as '\ufb01nding a jack' and decide to walk to a station for a jack. Another automobile on the same road also blows a tire. The occupants of the second car also discover that there is no jack. They de\ufb01ne the problem as 'raising the automobile.' They see an old barn, push the auto there, raise it on a pulley, change the tire, and drive off while the occupants of the \ufb01rst car are still trudging towards the service station.<a href=\"\/\/E2C82F3A-2822-4DE0-B3D4-CA176E61467B#_ftn1\" name=\"_ftnref1\"><sup><strong>[1]<\/strong><\/sup><\/a>\r\n\r\nTo create divergent solutions, vary the descriptions of the problem. When focused on describing the problem, using mountaineering as the analogy, you might consider:\r\n<ol>\r\n \t<li>\r\n<h3>Re-writing or versioning problem statements.<a href=\"\/\/6F405E02-04A2-4341-A92B-30F64151967C#_ftn1\" name=\"_ftnref1\"><sup>[1]<\/sup><\/a><\/h3>\r\n<\/li>\r\n<\/ol>\r\n<ul>\r\n \t<li><strong><em>Broaden focus, restate the problem with larger context<\/em><\/strong><\/li>\r\n \t<li>Initial: Should I keep a diary?<\/li>\r\n \t<li><em>Paraphrase: How do I create a permanent memory of our ascent?<\/em><\/li>\r\n \t<li><strong><em>Paraphrase, restate the problem using different words without losing original meaning<\/em><\/strong><\/li>\r\n \t<li>Initial: How can we limit congestion around the base camps?<\/li>\r\n \t<li><em>Paraphrase: What can we consolidate to keep the congestion from growing?<\/em><\/li>\r\n \t<li><strong><em>Redirect focus, consciously change the scope<\/em><\/strong><\/li>\r\n \t<li>Initial: How do we get all our supplies to 16,000 feet?<\/li>\r\n \t<li><em>Paraphrase: How do we reduce our consumption and need for supplies?<\/em><\/li>\r\n \t<li><strong><em>Reversal, turn the problem around<\/em><\/strong><\/li>\r\n \t<li>Initial: How can we discourage people from climbing this mountain?<\/li>\r\n \t<li><em>Paraphrase: How can we get people to go to a different mountain?<\/em><\/li>\r\n<\/ul>\r\n<ol start=\"2\">\r\n \t<li><em>Changing<\/em> <em>Perspectives<\/em>\u00a0stimulates other worthwhile aspects that further help detail and describe the problem. Mountaineers might embrace perspectives from their climbers, Sherpas, legal authority, nearby residents, other climbers, etc.<\/li>\r\n<\/ol>\r\n<h2>Procedure<\/h2>\r\nAdapt the <em>Problem Solving Approach<\/em> for your situation. These articles explain the prototype for solving problems and analyzing gaps that gets us from where we are now to where we want to be in the future. I\u2019ll use the example below, suggesting that an organization has determined that a problem of \u2018Burnout\u2019 permeates their Cyber Security Department. We will use <em>Problem Solving <\/em>to draft creative and practical solutions.\r\n<h3>Illustrative Deliverable<\/h3>\r\nA solution of proposed actions to prevent, mitigate, and cure the causes of \u2018Burnout\u2019 within the Cyber Security Department.\r\n<h2>Basic Agenda<a href=\"\/\/6F405E02-04A2-4341-A92B-30F64151967C#_ftn2\" name=\"_ftnref2\"><sup><strong>[2]<\/strong><\/sup><\/a><\/h2>\r\n<ol>\r\n \t<li>Launch (Introduction) (page xxx)<\/li>\r\n \t<li>Purpose of the Cyber Security Department <em>(Description of Ideal Future State) <\/em>(pg xxx)<\/li>\r\n \t<li>'Burnout' <em>(Definition of Problem &amp; Current State)<\/em><\/li>\r\n \t<li>Symptoms <em>(Externally Observable Factors)<\/em><\/li>\r\n \t<li>Causes<\/li>\r\n \t<li>Actions<a href=\"\/\/6F405E02-04A2-4341-A92B-30F64151967C#_ftn3\" name=\"_ftnref3\"><sup>[3]<\/sup><\/a>\r\n<ul>\r\n \t<li>Preventions <em>[x-axis, Timeline 1]<\/em><\/li>\r\n \t<li>Cures <em>[x-axis, Timeline 2]<\/em><\/li>\r\n \t<li>Cyber Security Department Personnel <em>(y-axis, Persona A)<\/em><\/li>\r\n \t<li>Management <em>(y-axis, Persona B)<\/em><\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ol>\r\n<ol start=\"7\">\r\n \t<li>Testing<a href=\"\/\/6F405E02-04A2-4341-A92B-30F64151967C#_ftn4\" name=\"_ftnref4\"><sup>[4]<\/sup><\/a><\/li>\r\n \t<li>Review and Wrap (Conclusion) (page xxx)<\/li>\r\n<\/ol>\r\n<a href=\"\/\/6F405E02-04A2-4341-A92B-30F64151967C#_ftnref1\" name=\"_ftn1\"><sup>[1]<\/sup><\/a> For other ideas and more detail, see <em>The Thinker\u2019s Toolkit: 14 Powerful Techniques for Problem Solving,<\/em> 1998 by former CIA agent Morgan D. Jones\r\n\r\n<a href=\"\/\/6F405E02-04A2-4341-A92B-30F64151967C#_ftnref2\" name=\"_ftn2\"><sup>[2]<\/sup><\/a> Terms that are greyed out are for your eyes only and not to be shown on your <em>Basic Agenda<\/em>.\r\n\r\n<a href=\"\/\/6F405E02-04A2-4341-A92B-30F64151967C#_ftnref3\" name=\"_ftn3\"><sup>[3]<\/sup><\/a> While this <em>Problem-solving Approach<\/em> appeals to the 'Purpose' expression to ascertain the value of proposed actions, you may add an additional <em>Agenda Step<\/em>to develop a set of criteria (or constraints) that optimal actions should support.\r\n\r\n<a href=\"\/\/6F405E02-04A2-4341-A92B-30F64151967C#_ftnref4\" name=\"_ftn4\"><sup>[4]<\/sup><\/a> On a practical note, when the topic is 'politically sensitive,\u2019 Change Management might be an additional agenda step\u2014to develop a plan to reduce resistance to the proposed actions (solution).\r\n\r\nWhile Getzels does not mention a third option, another group might push the vehicle to the side of the road and using their hands, rocks, sticks, or different implements, dig a hole around the bad tire. The problem statement might more accurately reflect the need for \u2018clear access to the axle and surrounding area,\u2019 rather than lifting the vehicle. Depending on the cause of the flat, there may be more problem definitions as well.\r\n\r\n<a href=\"\/\/E2C82F3A-2822-4DE0-B3D4-CA176E61467B#_ftnref1\" name=\"_ftn1\"><sup>[1]<\/sup><\/a> Getzels, J.W., <em>Problem<\/em><em> Finding and the Inventiveness of S<\/em><em>olutions<\/em>, Journal of Creative Behavior, 1975, 9(1), pp 12-18.","link":"https:\/\/mgrush.com\/blog\/category\/meeting-agendas\/problem-solving\/","name":"Problem Solving","slug":"problem-solving","taxonomy":"category","parent":13289,"meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Problem Solving Archives &#187; MG RUSH Facilitation Best Practices Blog<\/title>\n<meta name=\"description\" content=\"These articles reflect disciplined Problem Solving to structure activities and ask precise questions that will unveil practical and obscure solutions.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mgrush.com\/blog\/category\/meeting-agendas\/problem-solving\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Problem Solving Archives\" \/>\n<meta property=\"og:description\" content=\"These articles reflect disciplined Problem Solving to structure activities and ask precise questions that will unveil practical and obscure solutions.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/mgrush.com\/blog\/category\/meeting-agendas\/problem-solving\/\" \/>\n<meta property=\"og:site_name\" content=\"MG RUSH Facilitation Best Practices Blog\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@terrencemetz\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"CollectionPage\",\"@id\":\"https:\\\/\\\/mgrush.com\\\/blog\\\/category\\\/meeting-agendas\\\/problem-solving\\\/\",\"url\":\"https:\\\/\\\/mgrush.com\\\/blog\\\/category\\\/meeting-agendas\\\/problem-solving\\\/\",\"name\":\"Problem Solving Archives &#187; MG RUSH Facilitation Best Practices Blog\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/mgrush.com\\\/blog\\\/#website\"},\"description\":\"These articles reflect disciplined Problem Solving to structure activities and ask precise questions that will unveil practical and obscure solutions.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/mgrush.com\\\/blog\\\/category\\\/meeting-agendas\\\/problem-solving\\\/#breadcrumb\"},\"inLanguage\":\"en-US\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/mgrush.com\\\/blog\\\/category\\\/meeting-agendas\\\/problem-solving\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/mgrush.com\\\/blog\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Meeting Agendas\",\"item\":\"https:\\\/\\\/mgrush.com\\\/blog\\\/category\\\/meeting-agendas\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Problem Solving\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/mgrush.com\\\/blog\\\/#website\",\"url\":\"https:\\\/\\\/mgrush.com\\\/blog\\\/\",\"name\":\"MG RUSH Facilitation Best Practices Blog\",\"description\":\"Compelling observations about structured, facilitative leadership\",\"publisher\":{\"@id\":\"https:\\\/\\\/mgrush.com\\\/blog\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/mgrush.com\\\/blog\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/mgrush.com\\\/blog\\\/#organization\",\"name\":\"MG RUSH Facilitation Best Practices\",\"url\":\"https:\\\/\\\/mgrush.com\\\/blog\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/mgrush.com\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/mgrush.com\\\/blog\\\/wp-content\\\/uploads\\\/2023\\\/06\\\/SquareLogo800X800.png\",\"contentUrl\":\"https:\\\/\\\/mgrush.com\\\/blog\\\/wp-content\\\/uploads\\\/2023\\\/06\\\/SquareLogo800X800.png\",\"width\":700,\"height\":700,\"caption\":\"MG RUSH Facilitation Best Practices\"},\"image\":{\"@id\":\"https:\\\/\\\/mgrush.com\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"http:\\\/\\\/www.facebook.com\\\/FacilitationTraining\\\/\",\"https:\\\/\\\/x.com\\\/terrencemetz\",\"http:\\\/\\\/www.linkedin.com\\\/in\\\/teammetz\",\"http:\\\/\\\/pinterest.com\\\/teammetz\",\"http:\\\/\\\/www.youtube.com\\\/mgrushfacilitation\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Problem Solving Archives &#187; MG RUSH Facilitation Best Practices Blog","description":"These articles reflect disciplined Problem Solving to structure activities and ask precise questions that will unveil practical and obscure solutions.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/mgrush.com\/blog\/category\/meeting-agendas\/problem-solving\/","og_locale":"en_US","og_type":"article","og_title":"Problem Solving Archives","og_description":"These articles reflect disciplined Problem Solving to structure activities and ask precise questions that will unveil practical and obscure solutions.","og_url":"https:\/\/mgrush.com\/blog\/category\/meeting-agendas\/problem-solving\/","og_site_name":"MG RUSH Facilitation Best Practices Blog","twitter_card":"summary_large_image","twitter_site":"@terrencemetz","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"CollectionPage","@id":"https:\/\/mgrush.com\/blog\/category\/meeting-agendas\/problem-solving\/","url":"https:\/\/mgrush.com\/blog\/category\/meeting-agendas\/problem-solving\/","name":"Problem Solving Archives &#187; MG RUSH Facilitation Best Practices Blog","isPartOf":{"@id":"https:\/\/mgrush.com\/blog\/#website"},"description":"These articles reflect disciplined Problem Solving to structure activities and ask precise questions that will unveil practical and obscure solutions.","breadcrumb":{"@id":"https:\/\/mgrush.com\/blog\/category\/meeting-agendas\/problem-solving\/#breadcrumb"},"inLanguage":"en-US"},{"@type":"BreadcrumbList","@id":"https:\/\/mgrush.com\/blog\/category\/meeting-agendas\/problem-solving\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/mgrush.com\/blog\/"},{"@type":"ListItem","position":2,"name":"Meeting Agendas","item":"https:\/\/mgrush.com\/blog\/category\/meeting-agendas\/"},{"@type":"ListItem","position":3,"name":"Problem Solving"}]},{"@type":"WebSite","@id":"https:\/\/mgrush.com\/blog\/#website","url":"https:\/\/mgrush.com\/blog\/","name":"MG RUSH Facilitation Best Practices Blog","description":"Compelling observations about structured, facilitative leadership","publisher":{"@id":"https:\/\/mgrush.com\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/mgrush.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/mgrush.com\/blog\/#organization","name":"MG RUSH Facilitation Best Practices","url":"https:\/\/mgrush.com\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/mgrush.com\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/mgrush.com\/blog\/wp-content\/uploads\/2023\/06\/SquareLogo800X800.png","contentUrl":"https:\/\/mgrush.com\/blog\/wp-content\/uploads\/2023\/06\/SquareLogo800X800.png","width":700,"height":700,"caption":"MG RUSH Facilitation Best Practices"},"image":{"@id":"https:\/\/mgrush.com\/blog\/#\/schema\/logo\/image\/"},"sameAs":["http:\/\/www.facebook.com\/FacilitationTraining\/","https:\/\/x.com\/terrencemetz","http:\/\/www.linkedin.com\/in\/teammetz","http:\/\/pinterest.com\/teammetz","http:\/\/www.youtube.com\/mgrushfacilitation"]}]}},"_links":{"self":[{"href":"https:\/\/mgrush.com\/blog\/wp-json\/wp\/v2\/categories\/453185956","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mgrush.com\/blog\/wp-json\/wp\/v2\/categories"}],"about":[{"href":"https:\/\/mgrush.com\/blog\/wp-json\/wp\/v2\/taxonomies\/category"}],"up":[{"embeddable":true,"href":"https:\/\/mgrush.com\/blog\/wp-json\/wp\/v2\/categories\/13289"}],"wp:post_type":[{"href":"https:\/\/mgrush.com\/blog\/wp-json\/wp\/v2\/posts?categories=453185956"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}