A primary concern in meetings and information gathering activities is getting good information—to build the right product the first time—and to make well-informed decisions. Significant trends show that groups are embedding the role of ‘facilitator’ in the culture and health of modern, especially holistic, organizations.  Therefore, take strides to avoid poor facilitation.

“Perversely, organizations with the best human resource departments sometimes have less effective teams. That’s because HR tends to focus on improving individual rather than team behavior.”

— Diane Coutu, HBR, May 2009, pg 99

Meeting Impact: Poor Facilitation Leads to Problems, Struggles, and Errors

Successful Meetings Demand Collaboration and Avoid Poor Facilitation

Group decision-making processes are more prevalent than ever. Intellectual capital is critical to the growth and profit of service organizations. Manufacturers are becoming “infomediaries” and sourcing production based on worldwide, not parochial, views. Innovation determines the future prosperity of most organizations:

Meta-trends Demand Facilitative Leadership

  • Cultural modernization—the basic tenets of modern cultures include equality, personal freedom, and individual requirements.
  • Economic globalization—in developed economies, where formal institutions sustain order and predictability, consensus is critical to survival.
  • Universal connectivity—information technology continues to inundate us with capabilities and the “death of distance”, when we can find what we need.
  • Transactional transparency—ubiquitous computing and comprehensive electronic documentation make leaders and decision makers exposed.
  • Individual limitations—empirical evidence that groups make higher quality decisions and are better at addressing more difficult or complex challenges.

Problems With Poor Facilitation

Decision-making and information gathering share two problems:

  • The first is the communication gap between those who have the information (eg, information technology) and those who need to use it to build something (eg, business community or product development).
  • The invariable power struggle between the players involved exacerbates poor facilitation. Egos make building consensus a significant challenge.

Power Struggles With Poor Facilitation

The power struggles between various departments or business units are often the result of language differences. Frequently, power struggles are not intentional but occur because of differing perspectives around the same issue. Reconciliation may be critical to organizational success, particularly for proactive organizations that want to lead change rather than be changed.

Errors & Omissions Through Poor Facilitation

The most effective way to reduce the cost of reaching objectives is to reduce errors and omissions. Groups recall and remember more than individuals and are capable of using their input to create an integrative response. Consensus helps prevent errors, but more importantly, it helps prevent omissions.

Help Needed to Avoid Poor Facilitation

Numerous analytical methodologies, design methodologies, life cycle techniques, etc, have evolved to address errors in the planning and development phase. While methodologies work well in analysis and design, they have not successfully addressed the information gathering necessary to gather effective and timely input.

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Meanwhile, MG RUSH  professional facilitation curriculum focuses on practicing methodology. Each student thoroughly practices and rehearses tools before class concludes. While some call this immersion, we call it the road to building impactful facilitation skills.

Therefore Become Part of the Solution While You Improve Your Facilitation, Leadership, and Methodology Skills

Take a class or forward this to someone who should. MG RUSH Professional Facilitation curriculum provides an excellent way to earn up to 40 SEUs from the Scrum Alliance, 40 PDUs from PMI, 40 CDUs from IIBA, and 3.2 CEUs. As a member of the International Association of Facilitators (IAF), our Professional Facilitation, our training fully aligns with IAF Certification Principles. Consequently, our professional curriculum fully prepares alumni for their Certified Professional Facilitator designation.

Furthermore, all of our classes immerse students in the responsibilities and dynamics of effective facilitation and methodology. Because nobody is smarter than everybody, attend an MG RUSH  Professional Facilitation, Leadership, and Methodology workshop offered around the world. See MG RUSH  for a current schedule.

Additionally, go to the Facilitation Training Store to access proven in-house resources. There you will discover fully annotated agendas, break timers, and templates. Finally, take a few seconds to buy us a cup of coffee and please SHARE with others.

In conclusion, we dare you to embrace the will, wisdom, and activities that amplify a facilitative leader.

Facilitation Expert

Terrence Metz, CSM, PSPO, CSPF, is the Managing Director of MG RUSH Facilitation Training and Coaching, the acknowledged leader in structured facilitation training. His FAST Facilitation Best Practices blog features over 300 articles on facilitation skills and tools aimed at helping others lead faster, more productive meetings and workshops that yield higher quality decisions. His clients include Agilists, Scrum teams, program and project managers, senior officers, and the business analyst community among numerous private and public companies and global corporations. As an undergraduate of Northwestern University (Evanston, IL) and MBA graduate from NWU’s Kellogg School of Management, his professional experience has focused on process improvement and product development. He continually aspires to make it easier for others to succeed.

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