For meeting participants to own the solution, they must also own the problem. Therefore, to be more effective as a facilitator, drop the first person singular terms “I” and “me”. Additionally, stop offering solutions to ‘their’ problem, and quit judging and evaluating their contributions. Instead, challenge them to make their thinking clearer.
- “Tell us more about . . .”
- “Give us a better description about . . .”
2. Body language interactive listening remains sensitive to:
3. Instead use neutral encouragement:
- “No kidding?”
4. Interactive listening permits challenge with add-on comments, comparisons, analogies:
- “What makes that different than the (XYZ deal)?”
- “Sounds like trying to hold off the flood by putting your finger in the dike . . .”
5. Stress clarification questions:
- “Explain more about . . .”
- “Restate that as if you were speaking to your grandmother.”
- “Do you mean (insert reflective comment)?”
- “What is different between (this) and (that)?”
- “What type of impact . . .?”
6. Conclude comments and conversation with a summary:
7. Therefore, don’t debate the issue:
8. Rather, restate and ask for confirmation:
- “Let’s ensure that we understand that correctly. You said that…”
9. Hence, silence or minimal speaking during interactive listening:
- Silence lasting three to five seconds will encourage the participant to say more.
- Defer to other participants
- Practice saying “Go ahead, continue.”
- Avoid interrupting:
- Therefore, interrupt only to ask clarification questions or to increase momentum through a quick comment.
- Don’t change the subject without announcing your intention to do so.
10. Most importantly, take notes:
Take a class or forward this to someone who should. MG RUSH professional facilitation curriculum focuses on practicing methodology. Each student thoroughly practices and rehearses tools before class concludes. While some call this immersion, we call it the road to building impactful facilitation skills.
Therefore Become Part of the Solution While You Improve Your Facilitation, Leadership, and Methodology Skills
MG RUSH Professional Facilitation curriculum provides an excellent way to earn up to 40 SEUs from the Scrum Alliance, 40 PDUs from PMI, 40 CDUs from IIBA, and 3.2 CEUs. As a member of the International Association of Facilitators (IAF), our Professional Facilitation, our training fully aligns with IAF Certification and International Institute for Facilitation (INIFAC) principles. Consequently, our professional curriculum fully prepares alumni for their Certified Professional Facilitator designation.
Furthermore, all of our classes immerse students in the responsibilities and dynamics of effective facilitation and methodology. Nobody is smarter than everybody so attend an MG RUSH Professional Facilitation, Leadership, and Methodology workshop offered around the world. For additional details, see MG RUSH for a current schedule.
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In conclusion, we dare you to embrace the will, wisdom, and activities that amplify a facilitative leader.