When dealing with anger, first understand that anger is as normal as any other emotion. We simply expect or want things to be different or better.

Most people direct their anger at those who have some control over them. Anger can be healthy and is different from hostility, which is not healthy. Anger is often used to hide other feelings such as hurt or disappointment. Learn how to deal with anger in others and in yourself. The term ‘anger’ is only one ‘d’ short of the term ‘danger.’

Dealing with Anger — others:

Dealing with Anger - Only One Letter Short of Danger

Dealing with Anger

  • Acknowledge and affirm the participant’s beliefs.
  • Anger is seldom directed at you personally. You are just convenient.
  • Encourage the participant to talk about their anger. This helps to diffuse the anger.
  • If you have contributed to the anger, let the participant vent before trying to explain or apologize.
  • Use non-judgmental, active listening. This lets the participant know that you care. Never get hooked yourself.

Dealing with Anger — your own:

  • Acknowledge and accept the anger. Do not deny it or it will resurface at the wrong time.
  • Deal with the problem that caused the anger and the anger itself separately. Do not make decisions when your anger is in control.
  • Express your anger when it is safe and appropriate. Find safe outlets. Sometimes it even passes without having to express it.
  • In a meeting or workshop, take a break, take a walk, verbalize calmly, and reprogram yourself.
  • Recognize the cause of the anger and identify the other emotions you are feeling.

Remember that anger can be modified and danger avoided.

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Finally, MG RUSH  professional facilitation curriculum focuses on providing methodology. Each student thoroughly practices methodology and tools before class concludes. Additionally, some call this immersion. However, we call it the road to building impactful facilitation skills.

Become Part of the Solution While You Improve Your Facilitation, Leadership, and Methodology Skills

Take a class or forward this to someone who should. MG RUSH Professional Facilitation Training provides an excellent way to earn up to 40 SEUs from the Scrum Alliance, 40 PDUs from PMI, 40 CDUs from IIBA, and 3.2 CEUs. As a member of the International Association of Facilitators (IAF), our Professional Facilitation. Therefore, our training aligns with IAF Certification Principles and fully prepares alumni for their Certified Professional Facilitator designation.

Furthermore, our Professional Facilitation curriculum immerses students in the responsibilities and dynamics of an effective facilitator and methodologist. Because nobody is smarter than everybody, attend an MG RUSH  Professional Facilitation, Leadership, and Methodology workshop offered around the world, see MG RUSH  for a current schedule.

Go to the Facilitation Training Store to access our in-house resources. You will discover numerous annotated agendas, break timers, and templates. Finally, take a few seconds to buy us a cup of coffee and please SHARE.

In conclusion, we dare you to embrace the will, wisdom, and activities that amplify a facilitative leader.

 

Facilitation Expert

Terrence Metz, CSM, PSPO, CSPF, is the Managing Director of MG RUSH Facilitation Training and Coaching, the acknowledged leader in structured facilitation training. His FAST Facilitation Best Practices blog features over 300 articles on facilitation skills and tools aimed at helping others lead faster, more productive meetings and workshops that yield higher quality decisions. His clients include Agilists, Scrum teams, program and project managers, senior officers, and the business analyst community among numerous private and public companies and global corporations. As an undergraduate of Northwestern University (Evanston, IL) and MBA graduate from NWU’s Kellogg School of Management, his professional experience has focused on process improvement and product development. He continually aspires to make it easier for others to succeed.

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