When dealing with anger, first understand that anger is as normal as any other emotion. We simply expect or want things to be different or better.
Most people direct their anger at those who have some control over them. Anger can be healthy and is different from hostility, which is not healthy. Anger is often used to hide other feelings such as hurt or disappointment. Learn how to deal with anger in others and in yourself. The term ‘anger’ is only one ‘d’ short of the term ‘danger.’
Dealing with Anger — others:
- Acknowledge and affirm the participant’s beliefs.
- Anger is seldom directed at you personally. You are just convenient.
- Encourage the participant to talk about their anger. This helps to diffuse the anger.
- If you have contributed to the anger, let the participant vent before trying to explain or apologize.
- Use non-judgmental, active listening. This lets the participant know that you care. Never get hooked yourself.
Dealing with Anger — your own:
- Acknowledge and accept the anger. Do not deny it or it will resurface at the wrong time.
- Deal with the problem that caused the anger and the anger itself separately. Do not make decisions when your anger is in control.
- Express your anger when it is safe and appropriate. Find safe outlets. Sometimes it even passes without having to express it.
- In a meeting or workshop, take a break, take a walk, verbalize calmly, and reprogram yourself.
- Recognize the cause of the anger and identify the other emotions you are feeling.
Remember that anger can be modified and danger avoided.
Finally, MG RUSH professional facilitation curriculum focuses on providing methodology. Each student thoroughly practices methodology and tools before class concludes. Additionally, some call this immersion. However, we call it the road to building impactful facilitation skills.
Become Part of the Solution While You Improve Your Facilitation, Leadership, and Methodology Skills
Take a class or forward this to someone who should. MG RUSH Professional Facilitation Training provides an excellent way to earn up to 40 SEUs from the Scrum Alliance, 40 PDUs from PMI, 40 CDUs from IIBA, and 3.2 CEUs. As a member of the International Association of Facilitators (IAF), our Professional Facilitation. Therefore, our training aligns with IAF Certification Principles and fully prepares alumni for their Certified Professional Facilitator designation.
Furthermore, our Professional Facilitation curriculum immerses students in the responsibilities and dynamics of an effective facilitator and methodologist. Because nobody is smarter than everybody, attend an MG RUSH Professional Facilitation, Leadership, and Methodology workshop offered around the world, see MG RUSH for a current schedule.
Go to the Facilitation Training Store to access our in-house resources. You will discover numerous annotated agendas, break timers, and templates. Finally, take a few seconds to buy us a cup of coffee and please SHARE.
In conclusion, we dare you to embrace the will, wisdom, and activities that amplify a facilitative leader.