Customer Moat Cover

“Customer Moat: Unveiling the Secrets of Business Strategy”

Eddie Sung (Author) has released an easily readable book, Customer Moat: Unveiling the Secrets of Business Strategy, that some might call a primer. Although his discussion does not break new ground (like “Blue Ocean Strategy), he brings life and enjoyable reading to the basics of profit building, illustrating the complex interrelationship of customer voice mixed…

Building Consensus - Modern Facilitative Leadership

Thoughts, Words, and Deeds – Foundation for Building Consensus

Even a lousy facilitator will succeed at building consensus when they draw line of sight from the meeting deliverable to the quality of life of the meeting participants. When meeting output directly impacts participants, they help the facilitator be more effective. CLEAR THINKING (thoughts) Highly effective facilitators know what ‘done’ looks like. Before the meeting…

Structured Facilitation Begins with Your Holarchy

Holarchy: The Discipline of Structured Facilitation Contrasted to Kum-Bah-Yah

The discipline of structured facilitation differs from what we respectfully refer to as “Kum Bah Yah” or “warm and fuzzy” facilitation that frequently begins by co-creating ground rules. Most corporate environments simply do not afford enough time to follow the slow but sure path of building trust and camaraderie among participants. The holarchy provides a…

Executing Your Strategy

Facilitators’ Overview of the HBR Book Executing Your Strategy

Executing Your Strategy was published by Harvard Business School Press and written by two MG RUSH alumni. The tightly woven book provides instruction on how to transform strategy into projects. Writers Morgan and Malek (both previously professors at Stanford University), spoke with us about the importance of professional facilitation to both “plan your work” (strategy) and…

Taking Charge

How Can Participants Lead Meetings and Subtly Take Charge

We are not suggesting that you, as a participant lead meetings — or take over lame meetings, but there are some actions you can take to improve your meetings without stepping on the toes of your meeting leader. Situation: Participant Lead Meeting The situation is this: You are attending a meeting. It is failing because the leader has neglected some…