Customer Moat Cover

“Customer Moat: Unveiling the Secrets of Business Strategy”

Eddie Sung (Author) has released an easily readable book, Customer Moat: Unveiling the Secrets of Business Strategy, that some might call a primer.  Although his discussion does not break new ground (like “Blue Ocean Strategy), he brings life and enjoyable reading to the basics of profit building, illustrating the complex interrelationship of customer voice mixed…

Building Consensus - Modern Facilitative Leadership

Thoughts, Words, and Deeds – Foundation for Building Consensus

Even a lousy facilitator will succeed at building consensus when they draw line of sight from the meeting deliverable to the quality of life of the meeting participants.  When meeting output has a major impact on participants, they will help the person in the facilitator’s role be more effective. CLEAR THINKING (thoughts) Highly effective facilitators…

Structuring Meetings vs. Workshops

Differences Between Meetings and Workshops – Structure

If it seems that workshops are actually well-run meetings, that is true to a certain degree. Facilitated workshops and well-run meetings are very similar. The main differences between meetings and workshops are: Meetings Primarily intended to inform by exchanging information Agenda steps are frequently time-boxed Tending to have informally defined roles and a non-neutral leader…

Structured Facilitation Begins with Your Holarchy

Holarchy: The Discipline of Structured Facilitation Contrasted to Kum-Bah-Yah

The discipline of structured facilitation differs from what we respectfully refer to as “Kum Bah Yah” or “warm and fuzzy” facilitation that frequently begins by co-creating ground rules.  Most corporate environments simply do not afford enough time to follow the slow but sure path of building trust and camaraderie among participants. The holarchy provides a good reason…

Executing Your Strategy

Facilitators’ Overview of the HBR Book Executing Your Strategy

Executing Your Strategy was published by Harvard Business School Press and written by two FAST alumni. The tightly woven book provides instruction on how to transform strategy into projects. Writers Morgan and Malek (both previously professors at Stanford University), spoke with us about the importance of professional facilitation to both “plan your work” (strategy) and “work your…

Taking Charge

How Can a Participant Lead Meetings and Subtly Take Charge

We are not suggesting that you, as a participant lead meetings — or take over lame meetings, but there are some actions you can take to improve your meetings without stepping on the toes of your meeting leader. Situation: Participant Lead Meeting The situation is this: You are attending a meeting. It is failing because the leader has neglected some…

VideoPresence Differences

How to Facilitate Virtual Participants and Meetings (Part 2 of 3)

Core facilitation skills apply to both face-to-face and virtual participants and meetings.  With teleconference or video presence meetings, the session leader must speak clearly, provide active listening (especially feedback and confirmation), ask appropriate questions, manage time constraints and personality issues, etc. Our discussion that follows below and in the previous/ next blog, focus on what is…