Evidence-based Management

Trending Towards Evidence-based Management for Decision-making

The Economist reports that “Some apartment building owners now require tenants provide a DNA sample of their dog so that unscooped poop can be penalized.”  Alex Pentland of the Massachusetts Institute of Technology has invented a “sociometric” badge that measures tone of voice, gestures, and propensity to talk or listen.  The current trend towards evidence-based…

DQ Spider Chart

Questions to Ask If Using a Decision Quality Spider Chart (DQ Spider)

When making decisions, consider testing for decision quality (DQ)[1] so that you can avoid having another meeting.  Therefore, a quick method involves testing your options against your purpose to gauge alignment and support.  The DQ Spider offers an more robust method. First, remember that the FAST Technique defines consensus as a decision good enough that it ‘will be supported’…

How to Facilitate Root Cause Analysis

How to Facilitate KPIs or Root Cause Analysis — an Ishikawa Diagram

You can facilitate KPI (Key Performance Indicators) during meetings by using root cause analysis. Also referred to as Ishikawa or “fishbone” diagrams, the method generates a visual mind map listing possible causes. Named after Professor Kaoru Ishakawa (University of Tokyo), he developed the root cause analysis method in 1945 to resolve steel production problems. Also known as “Fishbone”…

Concern, Influence, and Control

Scope Creep Kills: Facilitate Concern, Influence, and Control

Scope creep kills projects. It also kills meetings. The consensual sphere of Concern, Influence, and Control helps a group become mindful of aspects that could alter the groups attitudes, beliefs, and decisions. The consensual sphere of Concern, Influence, and Control helps a group to focus, on one issue at a time, or one aspect at a time.…

When Facilitating, How to Categorize

When Facilitating, How to Categorize List of Ideas and Inputs

One of the worst questions a facilitator could ask is “How would you like to categorize these?”  That’s why we hired you.  Categorizing and creating  clusters of related items (or processes) makes it easier for a group to stay focused in subsequent discussions.  Learn the secret now when the challenge is how to categorize when…