Terrence Metz, CSM, PSPO, CSPF, is the Managing Director of MG RUSH Facilitation Training and Coaching, the acknowledged leader in structured facilitation training. His FAST Facilitation Best Practices blog features over 300 articles on facilitation skills and tools aimed at helping others lead faster, more productive meetings and workshops that yield higher quality decisions. His clients include Agilists, Scrum teams, program and project managers, senior officers, and the business analyst community among numerous private and public companies and global corporations. As an undergraduate of Northwestern University (Evanston, IL) and MBA graduate from NWU’s Kellogg School of Management, his professional experience has focused on process improvement and product development. He continually aspires to make it easier for others to succeed.

Interactive Listening

10 Tips for Better Interactive Listening: It’s Not How You Act but How You React

For meeting participants to own the solution, they must also own the problem. Therefore, to be more effective as a facilitator, drop the first person singular terms “I” and “me”.  Additionally, stop offering solutions to ‘their’ problem, and quit judging and evaluating their contributions. Instead, challenge them to make their thinking clearer. 1. Hence, with…

Decision-Making Leadership

Decision-Making: Focus on Strategic, Operational, OR Tactical Issues

Scope creep wreaks havoc on projects and decision-making. Meetings also spin out of control because the leader allows the co-mingling of strategic, operational, AND tactical issues. Each deserves a different approach, preparation, and decision-making. Do NOT allow your meetings to jump back and forth between different issue types. Many people spend a large portion of…

Consensus Building Decision-Matrix

A Blueprint When Consensus Building Around All Types of Decision-Making

After reviewing some material about the optimal methodology (ie, approach) for strategic distribution planning, related to an ERP (Enterprise Resource Planning) project, it became quickly evident that the expert’s recommendation followed the basic principles for consensual decision-making. The three indisputable components when consensus building include: Purpose (or, intent) Options Criteria Since not all criteria is of equal value,…

Robust Definition Tool

How to Build a Consensual Definition Making It Easier to Plan and Decide

To build an operational and consensual definition that your group can live with, in their own words, and with their understanding, use the following method. Since narrative descriptions alone may fall short of the entire meaning, we also want to support the consensual definition with illustration and examples. Use this robust method for consensual definitions…