Terrence Metz, CSM, PSPO, CSPF, is the Managing Director of MG RUSH Facilitation Training and Coaching, the acknowledged leader in structured facilitation training. His FAST Facilitation Best Practices blog features over 300 articles on facilitation skills and tools aimed at helping others lead faster, more productive meetings and workshops that yield higher quality decisions. His clients include Agilists, Scrum teams, program and project managers, senior officers, and the business analyst community among numerous private and public companies and global corporations. As an undergraduate of Northwestern University (Evanston, IL) and MBA graduate from NWU’s Kellogg School of Management, his professional experience has focused on process improvement and product development. He continually aspires to make it easier for others to succeed.

Seven Deadly Sins of Facilitating

What to Do About the Seven Deadly Sins of Facilitating (in alphabetical order):

You’ve heard plenty about what to do, but the Seven Deadly Sins of Facilitating also suggest what NOT to do. The following are real, powerful, and sequenced alphabetically. Assuming: Simply because the facilitator hears what was said does not imply everyone heard what was said. The key to active listening is through reflection. Whether it’s audio…

Facilitating Different Priorities

Facilitating ‘Genetic’ Differences: Similar Values with Different Priorities

Most meeting participants embrace a set of similar values with different priorities.The difference lies in their relative strength, or ranking of the values. Participants’ rankings however are not static. Their ranking modulates based on their perspective at the moment. Hiring Characteristics as an Example When selecting, interviewing, and hiring associates, most human relations experts would…

FUD Factor: Men and Women DO Change

The FUD Factor: Fear, Uncertainty, and Doubt Amplify Fear, but People Change Anyway

Paradigms Paradigms are established accepted norms, patterns of behavior, or a shared set of assumptions. Shaking them causes fear, uncertainty, and doubt; also known as the FUD Factor. Paradigms provide models that establish boundaries or rules for success. Paradigms may present structural barriers to creativity based on psychological, cultural, and environmental factors. Examples include: Flow charts,…

People Learn Differently

The Way People Think Affects How You Intervene to Build Consensus

Differences — People think differently. As session leader, you empower participants and their ability to understand and communicate with each other. Additionally, you enable them to think creatively about their business. Hence, the following two subjects deal with the way people think—horizontal/ vertical thinking and paradigms. Horizontal/ Vertical Participants in a workshop argue over a seemingly…

Interactive Listening

10 Tips for Better Interactive Listening: It’s Not How You Act but How You React

For meeting participants to own the solution, they must also own the problem. Therefore, to be more effective as a facilitator, drop the first person singular terms “I” and “me”.  Additionally, stop offering solutions to ‘their’ problem, and quit judging and evaluating their contributions. Instead, challenge them to make their thinking clearer. 1. Hence, with…