Successful leaders have one thing in common: Strong facilitation skills. What are these facilitation skills and how many do you need to lead a successful meeting? Depending on who you ask, there may be:
- 6 Essential Facilitator Skills
- 9 Meeting Facilitation Skills
- 9 Facilitation Skill Competencies
- Top 11 Facilitator Skills
- and of course, many, many others
At MG RUSH, our experience as facilitators and trainers of professional facilitators has taught us that underlying everything expected of a facilitator remains one indispensable skill: The ability to remove distractions. All behavior can be guided by the simple question, “Is it a distraction, or not?” An intelligent group of subject matter experts will develop solutions for any issue if they can all focus on the same thing, at the same time. Getting a group to focus concurrently remains the largest challenge for any team leader.
To reach a high level of group focus, we break down meeting effectiveness into three domain-general areas of facilitation skills each with additional, domain-specific skills. The three general areas include meeting leadership, facilitation, and methodology—in that order.
Meetings capture a huge investment of time. Unproductive meetings affect your cash flow, morale, and potential growth of your biggest asset, your people. As frequent and important as we attend meetings, little (if any) structured training has been provided to help us become better meeting participants, and more importantly, meeting leaders.
More effective meetings for any group are dependent on improving three domain-general facilitation skills, namely:
- WHY — Leadership consciousness ensures that we begin with the end in mind. WHY we are meeting equates with what does DONE look like? The best facilitators in the world will fail miserably if they don’t know where they are going. The worst facilitators can still succeed when the deliverable is clear and has an impact on the quality of life of the meeting participants.
- WHAT — Once it has been made clear where we are going, facilitation skills make it easier to know WHAT to do to make a meeting successful. Unfortunately, we have developed poor muscle memory over the years. Some behaviors need to be ‘unlearned’ before new behaviors are embraced. The only way to change such behaviors is through practice and immersion. Talking heads (ie, instructors lips are moving) won’t do it. Only active participation and practice will work at instilling effective and facilitative behaviors.
- HOW — Even a great facilitator who knows where they are going (ie, What DONE looks like) still needs help. They need to know HOW they are going to build consensus and get a group of people from the meeting Introduction to the Wrap. While the best methodology or approach (ie, agenda) has more than one right answer, there is one wrong answer — if the meeting leader does not know HOW they are going to do it.
We further break-down each domain-general facilitation skill into domain-specific facilitation skills. Most of our posts and all of our curriculum provide further explanation of each, so this article provides a simple listing only.
Domain-specific Facilitation Skills
The domain-specific facilitation skills below have been sequenced alphabetically, as opposed to frequency, importance, etc.
1. Meeting Leadership
1.1. Awareness of local culture, life-cycle, and terminology
1.2. Consciousness of roles in meeting
1.3. Understanding the holarchy and reason for meeting
2. Group Facilitation
2.1. Active listening and reflecting rationale
2.2. Biases: challenging participants and questioning
2.3. Communications and rhetorical precision
2.4. Consensus building and shared ownership
2.5. Context versus content
2.6. Environmental control and real estate management
2.7. Ground rules and participant behavior
2.8. Group development and performance
2.9. Interventions: managing conflict and distractions
2.10. Neutrality, non-verbal, and observation
2.11. Output capture and visual stimulation
2.12. Thinking styles and heuristics
- Agenda building and tool identification
- Constraints: ease, resources, and timing
- Continuous improvement and participant feedback
- Creativity and innovation
- Daily stand-ups and retrospectives
- Decision-making continuum
- Decision-matrix and decision quality testing
- Definitions, glossaries, and lexicons
- Distributed teams and virtual participation (eg, video-presence)
- Experience adapting and backup planning
- External resources
- Focus: avoiding many to many
- Interviewing and participant preparation
- Introductory activities (eg, icebreakers)
- Managing content while maintaining neutrality
- Meeting purpose, scope, deliverable
- Planning, analysis, and design approaches
- Preparation using an annotated agenda
- Prioritization options
- Problem-solving prototypes
- Risk assessment and measurement
- Scrubbing nouns and verbs and mitigating modifiers
- Tools selection and use (repeatability, scalability, and versatility) especially:
- Action plans
- Categorizing (ie, affinity)
- Communications plan
- Consensual purpose
- Gap analysis
- Lookbacks and after action reviews
- Participant-specific (eg, root cause analysis, NGT, etc.)
- Process flow diagrams
- Requirements articulation
- Roles and responsibilities
- Shifting perspectives
- Trivium: content management
- Work breakdown structure and team charters
- Wrap or review activities (eg, Parking Lot)
Why Do Facilitators with Skills Fail?
Arguably there are a lot of talented facilitators who remain challenged or fail in their sessions. As you can tell from our list of required facilitator skills above, methodology explains the primary reason for meeting failures.
Most groups want to show up, want to contribute, and want to do a good job—yet meetings frequently fail. Why? They don’t know how. Methodology remains the secret to structured meetings and success around common goals.
A good facilitator could operate successfully in various environments and cultures. To be successful, they need the right agenda, method, and tools. Unfortunately, most organizations do not have formal methodologists and the facilitator is forced to take on a role they are usually ill-prepared to handle.
The MG RUSH professional facilitation curriculum focuses on providing methodology that gets thoroughly practiced by each student before the week concludes. Some call this immersion. We call it the road to building impactful facilitation skills.
Become Part of the Solution While You Improve Your Facilitation, Leadership, and Methodology Skills
MG RUSH Professional Facilitation Training provides an excellent way to earn up to 40 SEUs from the Scrum Alliance, 40 PDUs from PMI, 40 CDUs from IIBA, and 3.2 CEUs. As a member of the International Association of Facilitators (IAF), our Professional Facilitation Training aligns with IAF Certification Principles and fully prepares alumni for their Certified Professional Facilitator designation.
Furthermore, our Professional Facilitation curriculum immerses students in the responsibilities and dynamics of an effective facilitator and methodologist. Because nobody is smarter than everybody, attend an MG RUSH Professional Facilitation, Leadership, and Methodology workshop offered around the world, see MG RUSH for a current schedule.
Additionally, go to the Facilitation Training Store to access our in-house resources. Finally, you will discover numerous annotated agendas, break timers, and templates.
In conclusion, we dare you to embrace the will, wisdom, and activities that amplify a facilitative leader.