All too often we are guilty of asking for the deliverable.  For example, if the deliverable is a plan to mitigate ‘Burnout’ in the IT[1] Service Department, we often jump to ‘solving’ by asking for ideas on what to do. MG RUSH structured facilitation embraces an evidence-based management approach that says Y = f (X + X + x + x), where ‘Y’ is a function of ‘X’ and there are big ‘X’s and little ‘x’s. The following methodologies provide focused perspectives to change the point of view of your participants and create higher quality big ‘X’s and little ‘x’s.

25 Questions - Points of View

25 Questions to help change participants Point of View

First, we are going to draw upon five established methodologies to derive 25 different ways to focus a point of view, namely:

  1. The 6 M’s
    • Methods, Machines, Materials, Manpower, Measurements, and Mother Nature
  2. The 4 P’s
    • Place, Procedure[2], People, Policies
  3. The 4 S’s
    • Surroundings, Suppliers, Systems, Skills
  4. Trends from the World Future Society (WFS)
    • Demographic—covers specific population groups, family composition, public-health issues, etc
    • Economic—includes finance, business, work and careers, and management
    • Environmental—includes resources, ecosystems, species, and habitats
    • Governmental—includes world affairs, politics, laws, and public policy
    • Societal—covers lifestyles, values, religion, leisure, culture, and education
    • Technological—includes innovations, scientific discoveries, and their affects
  1. Six Purchasing Value/ Utility Levers and Potential Bottlenecks
    • Customer productivity
    • Simplicity
    • Convenience
    • Risk
    • Fun and image
    • Environmental friendliness (duplicative of WFS trend above)

Use an idea-generating technique to identify the factors within each category that could cause the problem, issue, and/ or effect being studied. For example, the facilitator could ask . . .

“What are our methods affecting/ causing _______ ?” or,

“What is the impact of convenience given _______ ?” or,

“How might our skills be leveraged against _______ ?” etc.

The first fourteen above are frequently used when conducting root cause analysis (RCA).  We’ve found them helpful in a variety of situations, enabling us to ask sharper questions.  When you consider all 25 points of view in the aggregate, you would be hard-pressed to find a critical factor in your business situation that falls outside the scope of these 25 spheres of activity.

While highly unlikely that you would ever use all 25 at once, forcing focus from a few of the most relevant points of view will enrich your group’s understanding.  You are now asking about the ‘X’s and not the ‘Y’.  By predetermining the most important factors or drivers in your business situation, you can also assemble break-out sessions more effectively.

[1] IT = Information Technology

[2] Potentially the same or certainly similar to ‘methods’ mentioned in ‘The 6 M’s’.

Become Part of the Solution While You Improve Your Facilitation, Leadership, and Methodology Skills

MG RUSH Professional Facilitation Training provides an excellent way to earn up to 40 SEUs from the Scrum Alliance, 40 PDUs from PMI, 40 CDUs from IIBA, and 3.2 CEUs. As a member of the International Association of Facilitators (IAF), our Professional Facilitation Training aligns with IAF Certification Principles and fully prepares alumni for their Certified Professional Facilitator designation.

Furthermore, our Professional Facilitation curriculum immerses students in the responsibilities and dynamics of an effective facilitator and methodologist. Because nobody is smarter than everybody, attend an MG RUSH Professional Facilitation, Leadership, and Methodology workshop offered around the world, see MG RUSH for a current schedule.

Additionally, go to the Facilitation Training Store to access our in-house resources. Finally, you will discover numerous annotated agendas, break timers, and templates.

We dare you to embrace the will, wisdom, and activities that amplify a facilitative leader.

Facilitation Expert

Terrence Metz, CSM, PSPO, CSPF, is the Managing Director of MG RUSH Facilitation Training and Coaching, the acknowledged leader in structured facilitation training. His FAST Monthly Facilitation blog features over 300 articles on facilitation skills and tools aimed at helping others lead faster, more productive meetings and workshops that yield higher quality decisions. His clients include Agilists, Scrum teams, program and project managers, senior officers, and the business analyst community among numerous private and public companies and global corporations. As an undergraduate of Northwestern University (Evanston, IL) and MBA graduate from NWU’s Kellogg School of Management, his professional experience has focused on process improvement and product development. He continually aspires to make it easier for others to succeed.

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