3 Steps to Conflict Resolution

3 Steps to Conflict Resolution: Purpose, Active Listening, and Objectives

Resolve conflict within a meeting or workshop by understanding, clarifying, and confirming the purpose of the decision being discussed. Effective conflict resolution depends on shared purpose. Competing purposes will lead to competing solutions. When an appeal to common purpose fails, combine active listening with extensive challenges to guide the discussion. Lastly, appeal to the objectives supported by…