Success in complex organizations depends increasingly on collaborative work. No one person has all the answers. Yet collaboration and teamwork are not heavily promoted.
“ . . . In most cases, 20% to 35% of value-added collaborations (collaborative work) come from only 3% to 5% of employees.”
So goes an article in Harvard Business Review’s (HBR) January-February 2016 edition (pg 77). They go on further to claim:
“Over the past two decades, the amount of time managers and employees spend on collaborative work has ballooned. At many companies, people now spend about 80% of their time in meetings or answering colleagues’ requests.”
Imagine that we could improve the productivity of meetings by only five percent. In other words, reduce meeting time by three minutes per hour, with comparable outputs. What would that be worth in your organization? What would that be worth to you personally over the future of your career? For the average individual, we are talking about tens of thousands of dollars. Therefore, make it incumbent on yourself to encourage more collaborative work.
Here’s how to encourage more collaborative work:
- Demand an articulate and written explanation of the meeting purpose, scope, deliverables (ie, objectives), and simple agenda BEFORE the meeting begins. If someone needs you to attend, then you have every right to show up prepared.
- Encourage the use of ground rules. A group of people multi-tasking on laptops and cell phones will waste more of YOUR time, than anything else.
- Keep the leader on task. Don’t allow the leader or group to ramble on without focus. Once focus is established, do not permit scope creep. Remind everyone about the question or topic at hand. Most scope creep involves discussions outside the scope of the meeting, such as “Why are we doing this in the first place?”
- Capture solid notes, especially about decision points and outputs. Make the deliverables clear, especially when the leader is doing a poor job of writing things down, and presumes to be relying on memory after the meeting to set up a record.
- Challenge other participants to make them defend themselves. Request examples, evidence, proof of their claims. Discover under what conditions they may be right, and under what conditions they may be wrong.
- Seek out the objective measurement for modifiers (eg, adjectives and adverbs). If someone wants “quality”, seek a better understanding how to measure it. To one person, a bowl of curry may be spicy but to another person, it’s not. Seek out the Scoville Units to help them reach agreement.
- Ask people what they are going to tell their supervisors and peers when the meeting is over about what was accomplished during the meeting. Strive to ensure that it sounds like all the participants were in the same meeting.
Granted, much of the suggested material above is the responsibility of the session leader. But if they won’t do it, you better. Remember, it’s worth tens of thousands of dollars in your pocket to promote more collaborative work. HBR states further (pg 79) that collaboration may answer many of your biggest business challenges. They encourage leaders to promote collaborative work and teamwork, and suggest . . .
“. . . we believe that the time may have come for organizations to hire chief collaboration officers.”
Become Part of the Solution—Improve Your Facilitation and Methodology Skills
To help you access our in-house resources, (e.g., annotated agendas and templates used in our FAST Professional Facilitation Training) go to the Facilitation Training Store https://mgrush.com/shop/. For a nominal fee, you can now access some our favorite tools, including:
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▪ Holarchy Poster for conference rooms to help resolve arguments
Purchase the book “Change or Die, a Business Process Improvement Manual” for much of the support you might need to lead more effective groups, teams, and meetings.
The FAST curriculum on Professional Facilitation Skills details the responsibilities and dynamics of an effective facilitator and methodologist. Remember, nobody is smarter than everybody, so consult your FAST Facilitator Reference Manual. Or, attend a FAST professional facilitative leadership-training workshop offered around the world (see MG Rush for a current schedule — an excellent way to earn 40 PDUs from PMI, CDUs from IIBA, or CEUs).
Do not forget to order Change or Die if you’re working on a business process improvement project. It provides detailed workshop agendas and numerous tools to make your role easier and your team’s performance a lot more effective—daring you to embrace the will, wisdom, and activities that amplify a facilitative leader.