Contrast

SMART Versus DUMB Criteria

The intent here is to illustrate the difference between clear, or SMART (Specific, Measurable, Adjustable, Relevant, and Time-based) definitions and criteria contrasted with unclear or DUMB (ie, Dull, Ubiquitous, Myopic, and Broad) definitions and criteria. An Unclear Business Definition (Example of DUMB Customer ID) “The ID of the customer” A Clear Business Definition (Example of SMART Customer…

How to Actively Listen Relies on Reflection

The Four Steps to Active Listening – Strive to Reflect Rationale

Active listening captures one of the most important aspects of effective facilitation. As an active listener, you feedback (emphasize, restate) what the speaker has offered to the group, and more importantly, why. Be sure to reflect the rationale, the ‘because’ behind the speaker’s main point. Active listening serves several purposes: Often, the participant is formulating…

Role of Session Leader

Both Facilitator and Methodologist: Role of Session Leader

The Role of Session Leader You have a multitude of tasks to perform during the workshop. The success of the facilitator’s effort is dependent upon your skill, knowledge, and abilities as a session leader. The role of session leader includes both the traditional role of “Facilitator” discussed below and the role of “Methodologist” discussed below.…