Rhetorical Precision

Rhetorical Precision and Clear Communications

“Enron’s document-management policy simply meant shredding.  France’s proposed solidarity contribution on airline tickets is a tax.  The IMF’s relational capitalism is corruption. The British solicitor-general’s evidentiary deficiency was no evidence, and George Bush’s reputational problem just means he was mistrusted.”   — Economist,  (Blog, July 7, 2010) Word choice is most often used to solve for expressing…

How to Manage Group Conflict Resulting in Higher Quality Deliverables

How to Manage Group Conflict Resulting in Higher Quality Deliverables

Don’t Run A facilitator sees conflict in a workshop coming from the group and coming from within.  Internal and external conflict reflect emotions that, when harnessed, enable creative change.  A facilitator must understand and manage conflict.  A meeting without conflict is a boring meeting, and we’ve seen very little value derived from predictable and unexciting…

How to Create and Sustain a Participatory Environment

How to Create and Sustain a Participatory Environment

The primary responsibility of a facilitator is to protect the participants.  Secondarily, the facilitator helps drive the group toward its desired deliverable.  Since the deliverable is built to serve the participants, the people take priority over the issues.  To some extent, both people and issues are managed by creating an environment that is conducive to…

Communications Plan

How to Communicate Meeting and Workshop Results

Guardian of Change (Communications Plan) Purpose The Guardian of Change is better known as a Communications Plan. Empirical research shows that it is best to guard and protect communications than to simply shout out.  Different audiences need different parts of the message, and may react differently to descriptive terms used and the media used to communicate…