Stakeholder Analysis

How to Build Stakeholder Analysis and Consensual Understanding

Stakeholder analysis begins when stakeholders are identified by examining the way that they interact with the organization in providing or receiving services or benefits. Stakeholders may include external or internal persons, groups, systems, and other organizations that interact with the organizational group or a specific process. Process Stakeholders are identified by examining  contributions to the…

BPI Phase One Check-Off

Phase One Results from a Facilitated Business Process Improvement Project

The following is extracted from (slightly modified for you, the blog reader) the book, “Change or Die: The Business Process Improvement Manual,” published by CRC Press, the Taylor and Francis Group.  It summarizes the developments that occur during the first phase of a Business Process Improvement (BPI) project that is built upon multiple, facilitated workshops. …

Balance

How to Converge Your Brainstorming Input—Key Measure (continued)

Brainstorming‘s third activity, frequently called ‘convergence’, may take the form of decision criteria. Criteria can take different forms, as shown below. Purpose Here we define how an organization will measure its progress as it reaches toward its future vision. Defined—key, measures, objectives, goals, and considerations: A key is something of paramount or crucial importance. A…

'The Strategy' Compared to 'a Strategic Plan'

‘The Strategy’ Compared to ‘a Strategic Plan’

The term “strategy” is much like the therm “quality” and should used very carefully. The term “strategy” can be used unambiguously only if it is used with clear perspective. Be careful to distinguish between the working definitions of “the strategy” compared with “a strategy” and contrasted with “a strategic plan.”  To a sharp-listening facilitator, the…