Seven Deadly Sins of Facilitating

What to Do About the Seven Deadly Sins of Facilitating (in alphabetical order):

Assuming:  Simply because the facilitator hears what was said does not imply everyone heard what was said.  The key to active listening is thorough reflection.  Whether it’s audio (i.e., spoken) or visual (i.e., written down), the facilitator’s roleistoensure common understanding, not assume that common understanding exists simplybecausesomethingwas spoken. Modifiers:  Nouns and verbs are a facilitator’s…

Requirements

How to Facilitate Requirements Gathering (Primer)

When projects are accused of poor requirements gathering, the accusation is normally false.  The requirements gathered end up solid, but project gets exposed to additional costs because of the requirements that get lost.  To facilitate any type of descriptive or prescriptive build-out of a process or series of activities, and to prevent omissions, use a structured approach…