Stakeholder Analysis

How to Build Stakeholder Analysis and Consensual Understanding

Stakeholder analysis begins when stakeholders are identified by examining the way that they interact with the organization in providing or receiving services or benefits. Stakeholders may include external or internal persons, groups, systems, and other organizations that interact with the organizational group or a specific process. Process Stakeholders are identified by examining  contributions to the…

Strengthen Your Skills

Six Benefits by Improving Your Facilitative Leadership and Meeting Skills

As you amplify and increase your facilitative leadership skills, you and your team participants will become more successful.  What is our measurement of success?  Let us consider six substantial areas of success including: Consensual Understanding and Higher Quality Decisions Flexibility and Breaking through Stalemates and Deadlocks Impactful Groups through Improved Working Relationships Integral Decision-Making Knowledge…

Door of Opportunity

A Facilitator’s Profile is Much Like an Innovator’s Profile (Design Thinker)

“Contrary to popular opinion, you don’t need weird shoes or a black turtleneck to be a design thinker . . .” so goes the article from Harvard Business Review June 2008 (pg 87).  The author suggests that five characteristics found in design thinkers (ie, innovators) that relate uncannily to core competencies required for effective facilitation. …

Stimulate the Senses

The Positive Psychology of Chenille Stems: How to Make Everything Seem Easier

If you seek innovation and breakthrough during your group meetings or workshops, do not clone yourself.  Constantly strive to blend and mix various ingredients and participants.  But be prepared to keep them all stimulated.  We call it the “Zen” of the experience—that is appealing to all the senses to stimulate and maintain vibrancy. As you…

Illustrative Context Diagram

A Consensually Built Picture Can Resolve a Thousand Arguments

Most of us have heard that a picture tells a thousand words.  Consensually built pictures, especially around complex topics and interactions, can be used to help solve and resolve a thousand arguments.  We are reminded by the IIBA (International Institute of Business Analysis) Quick Tip Bulletin #58 about the value of one picture type, called…

14 Typologies to Avoid

14 Facilitator Typologies to Avoid (Humorous, Although Uncannily Real)

In light of upcoming Holiday Spirit, here is a quick and somewhat humorous listing of fourteen different facilitator typologies or “personalities” you might seek to avoid. My favorite is “The Pretender.” The “I Can’t Hear You” Guy—The facilitator who refuses to listen, probably because they are too busy analyzing, judging, and processing information. The Blabber—The…

Decision-Making Matrix

Facilitating For-Profit Meetings Requires Structure Not Found in Kum Bay Yah

Facilitating business requirements captures substantially different challenges than facilitating community forums and other project-based meetings. While active listening serves both scenarios, the deliverables needed to support most business initiatives are quite different from social and community settings. Frequently, business facilitators are not seeking agreement, rather harmony.  The difference follows. Agreement suggests that everyone is singing the…

Listening for WHY

An Active Listening TIP — Listening For the WHY, Benefits Everyone

This is one TIP from our collection of practical tips, tools, and techniques. Our tips are gathered from our experience, training classes, and alumni contributions. Listening For the WHY We all know that listening is an important skill. We instruct our students to engage in “active” listening. But, what do we hear? Most listening is…

Change Management

Seven Top Skills for Managing Change in an Enterprise or Organization

To improve or enhance your personal capacities and to help you understand what skills to seek in others that support effective change, we have isolated seven top skills. These skills are those most frequently identified by employers according to Syracuse University public-affairs professor Bill Coplin, author of “10 Things Employers Want You To Learn In…

Benefits and Best Practices

Benefits and Best Practices Using Structured Facilitative Workshops

Structured workshops are increasingly popular among lean sigma and requirements gathering projects that frequently support business process improvement and product development.   Why?  When properly conducted, they are simply faster and more effective than typical business meeting discussions.  Remember that the terms discussion, percussion, and concussion are all related so if you ever have a headache…