Customer Moat Cover

“Customer Moat: Unveiling the Secrets of Business Strategy”

Eddie Sung (Author) has released an easily readable book, Customer Moat: Unveiling the Secrets of Business Strategy, that some might call a primer.  Although his discussion does not break new ground (like “Blue Ocean Strategy), he brings life and enjoyable reading to the basics of profit building, illustrating the complex interrelationship of customer voice mixed…

Structured Meetings Lead to Higher Quality Outputs

Justify Structured Meetings Using Professional Facilitators

A highly productive meeting or workshop can generate positive impact within an organization and among its stakeholders–permeating their culture.  Here are a few straightforward facts, implications, and recommendations for the use of structured meetings, led by professional and trained facilitators. Background of Structured Meetings The dynamism of business wisdom demands the application of knowledge, stuff that is ‘in−formation’ (not…

Cleanliness as a Value

Values Answer, “Who are we?” and Benjamin Franklin Called Them Virtues

We always find it interesting that consulting firms promulgate their own, unique operational definitions. The term ‘values’ can be found called many things including “Guiding Principles”, “Tenets of Operation”, “Virtues”, “Essential Elements”, etc. Generally, they all describe answers to the basic questions: “Who are we?” “What do we value?” “What do we carry with us?”…

Purposes of Meetings

94 Different Purposes of Meetings Based on More than 12 Factors

While by no means ‘exhaustive’, we researched and assembled various meeting types and purposes of meetings from dozens of sources, too many to provide attribution for a brief blog (write us if you want more detail). We discovered it somewhat humorous that the world does not even agree on the definition of a ‘type.’ We…

Successful Meetings Demand Collaboration

Meeting Impact: Poor Facilitation Leads to Problems, Struggles, and Errors

“Perversely, organizations with the best human resource departments sometimes have less effective teams. That’s because HR tends to focus on improving individual rather than team behavior.” — Diane Coutu, HBR, May 2009, pg 99 A primary concern in meetings and information gathering activities is getting good information—to build the right product the first time—and to make…

Facilitative Leadership May Improve Quality, Reduce Costs, and Optimize Timing

The Application, Scope, and Benefits of Facilitative Leadership

We want you to see that facilitative leadership does not apply to all situations, but is ideally suited for projects and teams where the leader is coordinating the efforts of competent specialists in complex situations. The best leaders are flexible because both modes of leadership have their place. Participants should also come to understand that…

The Facilitative Leadership Difference

Nine Characteristics of the Facilitative Leadership Difference

We seek primarily to shift the thinking of our readers from facilitation (as a noun or a static way of being) to facilitating (as a verb or a dynamic way of doing)—truly making it easier for meeting participants to make more informed decisions. Facilitating is based on speaking with people rather than at them. Facilitating…

An ever-changing world

Change or Die—“It is NOT the strongest of the species that survives . . .

“It is NOT the strongest of the species that survives, nor the most intelligent, but the one most responsive to change.” —Charles Darwin Our approach to meetings and workshops reflect the necessity to change. In fact, most people do not even change their minds—rather, they make a new decision based on new information. Sometimes the…

Illustrative SIPOC

A Simple Agenda for Agreeing on Who Does What to Support an Articulate Purpose

Purpose To support any type of descriptive or prescriptive build-out of a plan, process, or series of activities which can then be illustrated with a process flow diagram. Rationale Groups have a tendency to forget activities or events that occur less frequently, particularly infrequent or irregular activities that support planning and control. The following helps…